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Record Nr. |
UNINA9910799986203321 |
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Autore |
Kenney Charles. |
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Titolo |
Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience / / Charles Kenney ; foreword by Donald M. Berwick |
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Pubbl/distr/stampa |
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Boca Raton : , : CRC Press, , 2011 |
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ISBN |
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0-429-24868-7 |
1-4398-8721-7 |
1-283-00475-5 |
9786613004758 |
1-4398-6309-1 |
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Descrizione fisica |
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1 online resource (240 p.) |
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Altri autori (Persone) |
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BerwickDonald M <1946-> (Donald Mark) |
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Disciplina |
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Soggetti |
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Health services administration - United States |
Health facilities - Administration - Standards - United States |
Medical care - United States |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Front cover; Contents; Foreword; Note About This Book; Preface: A Surprising Visit; Chapter One. A New Idea; Chapter Two. Journey to Japan; Chapter Three. The Blue Yarn; Chapter Four. Safety Crusade; Chapter Five. Ambulatory Care Breakthrough; Chapter Six. Transforming Procedural Care; Chapter Seven. Transforming Inpatient Care; Chapter Eight. Better, Faster, More Affordable; Chapter Nine. Management Method; Chapter Ten. The Journey Continues; Source Notes; Glossary; Appendix; Acknowledgments; About the Author; Back cover |
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Sommario/riassunto |
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A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our |
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