The CEO - chief engagement officer : turning hierarchy upside down to drive performance / / John Smythe

• Record Nr.: UNINA9910799944303321
• Autore: Smythe John
• Pubbl/distr/stampa: London : , : Routledge, , 2016
• ISBN: 1-351-89320-3; 1-315-24082-3; 1-281-20795-0; 9786611207953; 0-7546-8180-7
• Descrizione fisica: 1 online resource (227 p.)
• Disciplina: 658.4/5
• Soggetti: Communication in management
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: "A Gower Book"--Cover.; First published 2007 by Gower Pub.
• Nota di bibliografia: Includes bibliographical references (p. 205-207) and index.
• Nota di contenuto: Cover; Contents; List of Figures; List of Tables; Acknowledgements; Part I: The End of Employee Coercion; The Beginning of Employee Engagement; Chapter 1 The CEO; The Chief Engagement Officer: Leaders are Learning to Engage Their People to Drive Sustainable Performance and Change; Chapter 2 What Engaging People Means; Chapter 3 Four Approaches to Engaging Your People; Chapter 4 The Irrationality of Leaders in Engaging their People in Strategy and Change; Chapter 5 Why Employee Engagement Matters - the Missing Half of Decision Making; Chapter 6 Measuring Employee Satisfaction is a Waste of Time Part II: Designing and Implementing Effective Employee Engagement; Chapter 7 Understanding Previous Habits of Engagement to Accelerate Change; Chapter 8 Preparing to Design an Effective Employee Engagement Intervention; Chapter 9 Brief Guide to the Methods and Approaches in Employee Engagement Interventions; Chapter 10 Engagement to Drive Implementation of Strategy; Part III: Engagement as Part of the Culture: Implications of Effective Engagement for Leaders, Employees and Internal Advisers; Chapter 11 Creating a Climate of Engagement: Implications for Leaders and Organisational Communication Chapter 12 Employee Engagement - a Review of the Literature; Index
• Sommario/riassunto: The Chief Engagement Officer explores a management philosophy which recognises the value of opening up decision making to the right groups to improve the quality of decisions and change, accelerate execution and broaden ownership; in other words, engage employees.John Smythe asks what the concept of engagement means for employer and employee; tests whether and how it is different from internal communication and provides a practical framework for those who want to engage colleagues but need advice based on applied experience.