1.

Record Nr.

UNINA9910791203303321

Autore

Holroyd Jane

Titolo

Improving personal and organisational performance in social work / / Jane Holroyd

Pubbl/distr/stampa

Los Angeles : , : SAGE, , 2012

ISBN

0-85725-996-2

0-85725-997-0

Descrizione fisica

1 online resource (169 p.)

Collana

Post-qualifying social work

Disciplina

361.32

Soggetti

Social service - Practice

Social work administration

Social workers

Achievement motivation

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

"Leadership and management handbooks"--Cover.

Nota di bibliografia

Includes bibliographical references and index.

Nota di contenuto

Cover; Contents; List of figures; List of tables; List of activities; Foreword; About the author; Acknowledgements; Introduction; Part 1 - Understanding thoughts and behaviours; Section 1 Starting with self; Section 2 How to understand our thoughts; Section 3 The process of behaviour; Section 4 Creating positive mind solutions; Section 5 Representational systems and words; Section 6 Anchoring; Part 2 Becoming an exquisite communicator; Section 7 Understanding communication; Section 8 Advanced questioning skills model; Part 3 Effective influencing and motivating others

Section 9 Persuasive languageSection 10 Motivational language; Part 4 Leading self; Section 11 Understanding and enhancing thought processes; Section 12 Reframing; Section 13 Setting well-formed outcomes; Appendix; References; Suggested further reading; Index

Sommario/riassunto

An introduction to performance management for social workers