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Record Nr. |
UNINA9910791076303321 |
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Autore |
Rosen Ellen Doree <1924-> |
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Titolo |
Improving public sector productivity : concepts and practice / / Ellen Doree Rosen |
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Pubbl/distr/stampa |
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Newbury Park, Calif. : , : Sage Publications, , 1993 |
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©1993 |
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ISBN |
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1-4833-2627-6 |
1-4522-5381-1 |
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Descrizione fisica |
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1 online resource (viii, 280 pages) : illustrations |
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Disciplina |
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Soggetti |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Cover; Contents; Preface; Acknowledgments; Chapter 1 - Introduction; Chapter 2 - The Politics of Productivity; Chapter 3 - Productivity Concepts and Applications; Chapter 4 - Measurement; Chapter 5 - Measuring Productivity; Chapter 6 - Improving the Work Process; Chapter 7 - Training and Motivating the Worker; Chapter 8 - Empowering the Worker; Chapter 9 - Management Options for Obtaining Resources; Chapter 10 - Managing for Productivity; Chapter 11 - Strategy; Index; About the Author |
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Sommario/riassunto |
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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment. |
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