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1. |
Record Nr. |
UNINA9910790793003321 |
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Autore |
Willson Richard W |
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Titolo |
Parking reform made easy [[electronic resource] /] / Richard W. Willson |
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Pubbl/distr/stampa |
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Washington, D.C., : Island Press, 2013 |
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ISBN |
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Descrizione fisica |
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1 online resource (269 p.) |
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Disciplina |
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Soggetti |
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Automobile parking - Planning |
City planning |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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""About Island Press""; ""Title Page""; ""Copyright Page""; ""Contents""; ""List of Figures""; ""List of Tables""; ""Foreword""; ""Acknowledgments""; ""1. Introduction: Reframing Parking Requirements as a Policy Choice""; ""Parking Requirements as Policy""; ""How Did We Get Here?""; ""Origins and Current Practice""; ""How Do Parking Requirements Work?""; ""Reform or Eliminate Parking Requirements?""; ""Map of the Book""; ""Summary""; ""2. Justifications for and Case against Parking Requirements""; ""Justifications for Minimum Parking Requirements"" |
""Case against Minimum Parking Requirements""""Interaction among Impacts: Cobenefits and Reinforcing Harms""; ""Justifications for and Case against Parking Maximums""; ""Summary""; ""3. Smart and Not So Smart: Current Practice""; ""Relationship to Plans""; ""Varying Policy Approaches""; ""Comparison of Parking Requirements""; ""Summary""; ""4. Past Performance Is No Guarantee of Future Results""; ""Current Practice""; ""A Review of Long-term Influences""; ""Summary""; ""5. The Parking Requirement Repair Toolkit""; ""Getting Started""; ""Toolkit Elements""; ""Summary"" |
""6. Parking Requirements for Multifamily Housing""""Multifamily Parking Requirements""; ""Factors That Influence Multifamily Parking Requirements""; ""Case Study Analysis""; ""Parking Requirements for Income-restricted Affordable Housing""; ""Parking Management for Multifamily Housing""; ""Summary""; ""7. Parking Requirements for Workplaces""; ""Office Parking Requirements""; ""Factors That Influence Office Parking Requirements""; ""Case Study Analysis""; ""Parking |
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Management for Office Districts""; ""Summary""; ""8. Parking Requirements for Mixed-use, Transit-oriented Developments"" |
""Shared Parking and Transit-oriented Parking Concepts""""Mixed-use, Transit-oriented Parking Requirements""; ""Factors That Influence Mixed-use, Transit-oriented Parking Utilization""; ""Case Study: Mixed-use Complex""; ""Case Study: Mixed-use District""; ""Parking Management for Mixed-use, Transit-oriented Districts""; ""Summary""; ""9. Codifying Parking Requirement Reform""; ""Scope of Effort""; ""Zoning Typology""; ""Principles of Effective Zoning""; ""Implications of Zoning Reforms for Parking Requirements""; ""Inventory of Parking Requirement Reform Measures"" |
""Parking Regulation in Form-based Codes""""Parking Requirements for Infill and Redevelopment""; ""Summary""; ""10. Community Engagement and Politics""; ""Working with Stakeholders""; ""Parking Reform Processes""; ""Summary""; ""11. Paved Paradise Revisited""; ""A Call for Action""; ""Framing the Options""; ""The Toolkit""; ""In Praise of Incrementalism""; ""References""; ""Index"" |
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2. |
Record Nr. |
UNINA9910969690503321 |
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Autore |
Gallagher Richard S |
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Titolo |
What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher |
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Pubbl/distr/stampa |
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New York, : American Management Association, c2008 |
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ISBN |
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9786611757977 |
9781281757975 |
1281757977 |
9780814410561 |
0814410561 |
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Edizione |
[1st edition] |
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Descrizione fisica |
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1 online resource (126 p.) |
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Disciplina |
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Soggetti |
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Customer services |
Customer services - Management |
Customer relations |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di contenuto |
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Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; |
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Sommario/riassunto |
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An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back! |
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