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Record Nr. |
UNINA9910790217903321 |
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Autore |
Dinkin Steven |
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Titolo |
The Exchange [[electronic resource] /] / Dinkin, Steven |
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Pubbl/distr/stampa |
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Productivity Press, , 2011 |
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ISBN |
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0-429-25322-2 |
1-138-46355-8 |
1-4665-0302-5 |
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Edizione |
[1st edition] |
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Descrizione fisica |
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1 online resource (134 p.) |
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Disciplina |
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Soggetti |
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Conflict management |
Personnel management |
Interpersonal conflict - Prevention |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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"A Productivity Press Book." |
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Nota di contenuto |
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Front Cover; Contents; The Authors; Acknowledgments; Chapter 1 - A Different Approach to Resolving Workplace Disputes; Chapter 2 - How The Exchange Works: A Case Study; Chapter 3 - Getting Ready; Chapter 4 - Holding Private Meetings; Chapter 5 - Developing an Issue List; Chapter 6 - Stage III: Conducting the Joint Meeting; Chapter 7 - Problem Solving: Building a Solution Together; Chapter 8 - Culture, Diversity, and Other Things That Matter; Chapter 9 - Making the Most of The Exchange in Your Organization; Chapter 10 - Using The Exchange with the People and Organizations You Serve |
Chapter 11 - About The Exchange and Its CreatorsBack Cover |
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Sommario/riassunto |
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This book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial. |
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