Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson

• Record Nr.: UNINA9910464505303321
• Autore: Henderson Michael
• Pubbl/distr/stampa: Milton, Queensland, [Australia] : , : Wiley, , 2014; ©2014
• ISBN: 0-7303-1251-8; 0-7303-1252-6
• Descrizione fisica: 1 online resource (248 pages) : b illustrations, photograph
• Disciplina: 302.35
• Soggetti: Corporate culture - United States; Corporations - Sociological aspects - United States; Organizational behavior - United States; Customer services - United States; Customer relations - United States; Industrial relations - United States; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy; Price, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; ; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality; Attention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture; Understanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level; CHAPTER 12 A glimpse behind the curtain: consciousness and culture
• Sommario/riassunto: Position your organisation's culture to attain new heights Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money

The impression of influence : legislator communication, representation, and democratic accountability / / Justin Grimmer, Sean J. Westwood, and Solomon Messing

• Record Nr.: UNINA9910788088703321
• Autore: Grimmer Justin
• Pubbl/distr/stampa: Princeton, New Jersey ; ; Oxfordshire, England : , : Princeton University Press, , 2015; ©2015
• ISBN: 0-691-16262-X; 1-4008-5266-8
• Edizione: [Pilot project. eBook available to selected US libraries only]
• Descrizione fisica: 1 online resource (221 pages) : illustrations, tables
• Disciplina: 328.73
• Soggetti: Legislators - United States - Public opinion; Government spending policy - United States - Public opinion; Communication in politics - United States
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Bibliographic Level Mode of Issuance: Monograph
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Frontmatter -- Contents -- List of Illustrations -- List of Tables -- Acknowledgments -- 1. Representation, Spending, and the Personal Vote -- 2. Solving the Representative's Problem and Creating the Representative's Opportunity -- 3. How Legislators Create an Impression of Influence -- 4. Creating an Impression, Not Just Increasing Name Recognition -- 5. Cultivating an Impression of Influence with Actions and Small Expenditures -- 6. Credit, Deception, and Institutional Design -- 7. Criticism and Credit: How Deficit Implications Undermine Credit Allocation -- 8. Representation and the Impression of Influence -- 9. Text as Data: Methods Appendix -- Bibliography -- Index
• Sommario/riassunto: Constituents often fail to hold their representatives accountable for federal spending decisions-even though those very choices have a pervasive influence on American life. Why does this happen? Breaking new ground in the study of representation, The Impression of Influence demonstrates how legislators skillfully inform constituents with strategic communication and how this facilitates or undermines ; accountability. Using a massive collection of Congressional texts and innovative experiments and methods, the book shows how legislators create an impression of influence through credit claiming messages.Anticipating constituents' reactions, legislators claim credit for programs that elicit a positive response, making constituents believe their legislator is effectively representing their district. This spurs legislators to create and defend projects popular with their constituents. Yet legislators claim credit for much more-they announce projects long before they begin, deceptively imply they deserve credit for expenditures they had little role in securing, and boast about minuscule projects. Unfortunately, legislators get away with seeking credit broadly because constituents evaluate the actions that are reported, rather than the size of the expenditures.The Impression of Influence raises critical questions about how citizens hold their political representatives accountable and when deception is allowable in a democracy.