|
|
|
|
|
|
|
|
1. |
Record Nr. |
UNINA9910786245203321 |
|
|
Autore |
Alvarez-Galvan Jose-Luis |
|
|
Titolo |
Outsourcing and service work in the new economy [[electronic resource] ] : the case of call centres in Mexico City / / by Jose-Luis Alvarez- Galvan |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
Newcastle upon Tyne, : Cambridge Scholars Publishing, 2012 |
|
|
|
|
|
|
|
ISBN |
|
|
|
|
|
|
Descrizione fisica |
|
1 online resource (212 p.) |
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Contracting out - Mexico - Mexico City |
Call centers - Mexico - Mexico City - Employees |
Call centers - Mexico - Mexico City - Personnel management |
Mexico City (Mexico) Commercial policy |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
Description based upon print version of record. |
|
|
|
|
|
|
Nota di contenuto |
|
TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY |
|
|
|
|
|
|
|
|
Sommario/riassunto |
|
This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi... |
|
|
|
|
|
|
|