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Record Nr. |
UNINA9910785708103321 |
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Autore |
Raines Susan S |
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Titolo |
Conflict management for managers [[electronic resource] ] : resolving workplace, client, and policy disputes / / Susan S. Raines |
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Pubbl/distr/stampa |
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San Francisco, : Jossey-Bass, c2013 |
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ISBN |
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1-283-91746-7 |
1-118-41842-5 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (498 p.) |
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Collana |
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The Jossey-Bass business & management series |
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Disciplina |
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Soggetti |
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Conflict management |
Interpersonal relations |
Personnel management - Psychological aspects |
Customer relations |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. |
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Sommario/riassunto |
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Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways |
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