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Record Nr. |
UNINA9910784206103321 |
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Autore |
Coffman Steve |
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Titolo |
Going live [[electronic resource] ] : starting & running a virtual reference service / / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan |
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Pubbl/distr/stampa |
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Chicago, : American Library Association, 2003 |
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ISBN |
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Descrizione fisica |
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1 online resource (193 p.) |
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Disciplina |
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Soggetti |
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Electronic reference services (Libraries) |
Internet in library reference services |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 157-176) and index. |
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Nota di contenuto |
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Contents; Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?; Appendix; Virtual Reference Services Bibliography; Index; |
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Sommario/riassunto |
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If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments—and their directors and |
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