1.

Record Nr.

UNINA9910783909303321

Titolo

Selected papers from the 5th International PMA Conference, London, July 2006 [[electronic resource] /] / editor Mike Bourne

Pubbl/distr/stampa

Bradford, England, : Emerald Group Publishing, c2007

ISBN

1-280-84756-5

9786610847563

1-84663-419-9

Descrizione fisica

1 online resource (77 p.)

Collana

Measuring Business Excellence, the journal of organizational performance management ; ; 11, no. 1

Altri autori (Persone)

BourneMike

Disciplina

658.5

658.562

Soggetti

Management

Total quality management

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di contenuto

Cover; Table of contents; Editorial; Interpreting the balanced scorecard: an investigation into performance analysis and bias; Measuring to learn whilst learning to measure; Challenging conventional wisdom related to defining business metrics: a behavioral approach; Viability as a basis for performance measurement; Understanding decision making in organizations to focus its practices where it matters; ''Plumbed-in performance improvement'': accelerating improvement and adaptation in organizations

Managing and measuring the intangibles to tangibles value flows and conversion process: Romanian Space Agency case studyFocus on . . . PMA 2006 conference; News, publications and reviews; Note from the publisher

Sommario/riassunto

This e-book contains selected papers from the PMA conference which took place at the New Connaught Rooms in London between 25th and 28th July 2006.  The collection of papers reflects one of the overriding themes to emerge from the conference as well as reflecting the evolution of this field - the movement in focus from performance measurement per se to the broader subject of performance



management, and the way in which performance measurement is implemented and used to manage performance.