Managing sport and leisure facilities : a guide to competitive tendering / / Philip Sayers

• Record Nr.: UNINA9910783872603321
• Autore: Sayers Philip <1945, >
• Pubbl/distr/stampa: [United Kingdom] : , : Spon Press, , 1991
• ISBN: 1-135-82881-4; 1-135-82882-2; 1-280-10596-8; 9786610105960; 0-585-45692-5; 0-203-47399-X
• Descrizione fisica: 1 online resource (288 p.)
• Disciplina: 790.06; 796.06841; 796.069
• Soggetti: Sports facilities - Great Britain - Management; Leisure industry - Great Britain - Management; Contracts for work and labor - Great Britain
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di contenuto: Managing Sport and Leisure Facilities A guide to competitive tendering; Copyright; Contents; Preface; Chapter 1 Background to leisuremanagement; Early developments; Leisure revolutions; Market differentiation; Rise or fall; The political dimension; The Local Government Act 1988; Summary; Addendum: The 1988 Act. Amended; Chapter 2 Client contractpreparations; Compulsory competitive tendering; The contract documentation; Legal formalities; Customer care formalities; Inviting tenderers; Summary; Addendum: Contractor appraisals; Chapter 3 The financial basis; Income; Leisure gain?; Building maintenanceThe bid; Profit or loss; Insurance; Summary; Addendum: Income options; Chapter 4 Business planning and tendering; Income projections; Forward planning; Company review; Preparing the bid; Staff costs; Compiling the bid; Determining income; Client permissions; Tender submission; Summary; Addendum: ; Management data; Chapter 5 Recreation contractors-tender experiences; Crossland Leisure; An analysis of documents; City Centre Leisure; Circa Leisure plc; Summary; Addendum: Client control; Chapter 6 Delegation and contract management; Technical and recreational delegation; Delegation and motivationOperating to a budget; Financial delegation; Organization and structure; Financial responsibility; Incentives; Year on year comparisons; Business strategy; Summary; Addendum: Defaults, penalties and control; Chapter 7 Hotels: the leisureexperience; A Role Model; Local authority hotels; The Harperley Hotel; Hotel management principles; The Great Western Royal Hotel; Summary; Addendum: Service standards in hotels; Chapter 8 Catering andsubcontracting; Subcontracting; Arranging subcontracts; Catering as a subcontract; Catering management; Trading reports; Profit or loss; SummaryAddendum: Catering controls; Chapter 9 Performance indicators; The basis for performance indicators; General business indicators; Client indicators; Client and contractor measurements; Contractor indicators; Contract performance; Summary; Addendum: Performance indicators; Chapter 10 Management buyouts; Basic principles; Qualifying conditions; The Westminster 'buyout'; The Rochford 'buyout'; The Audit Commission; Summary; Addendum: The advice of the Audit Commission; Chapter 11 Quality assurance; Quality control; Quality assurance; Key elements; Implementation; Quality circles; Summary; Addendum: Quality assurance guidelinesChapter 12 Promotions andMarketing; Advertizing; Under new management; Sponsorship; Customer assessments; Questionnaires; Contract monitoring; Targeted marketing; Delegation; Marketing; Summary; Addendum: Target groups; Chapter 13 Conclusions; Civic Leisure; Competitive management; A summary of management; The way forward; Who benefits?; Appendix A Outline contractdocuments; Appendix B Preparing specifications; Appendix C Government directives; Appendix D Customer satisfactionsurveys; Appendix E Acknowledgements andreferences; Index
• Sommario/riassunto: Concise and thoroughly detailed Managing Sport and Leisure Facilities is a clean operating guide to leisure management by contract, providing expert advice for both contractor and client. The author includes extracts from the relevant legislation and tender documents, and shows you how to submit a winning tender. He provides guidance on how to carry out customer surveys and also covers special items such as operating leisure facilities in hotels and sub-contracting catering services.