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Record Nr. |
UNINA9910783457703321 |
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Autore |
Meredith Meri |
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Titolo |
Dealing with an international clientele : communications, diplomacy and etiquette / / Meri Meredith |
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Pubbl/distr/stampa |
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Mùˆnchen, : Saur, 2004 |
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Munchen, Germany : , : K.G. Saur, , 2005 |
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ISBN |
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1-283-40335-8 |
9786613403353 |
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Descrizione fisica |
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1 online resource (241 pages) |
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Collana |
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The information services management series |
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Classificazione |
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Disciplina |
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Soggetti |
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Communication, International |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Front matter -- Contents -- Acknowledgments -- Introduction -- Chapter One. The Problem -- Chapter Two. Welcome -- Chapter Three. Respect -- Chapter Four. Speak Slowly and Distinctly -- Chapter Five. Communication -- Chapter Six. Etiquette -- Chapter Seven. Diplomacy -- Chapter Eight. Learning versus Teaching -- Chapter Nine. Cultures of the World, A-I -- Chapter Ten. Cultures of the World, J-W -- Backmatter |
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Sommario/riassunto |
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This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result |
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