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1. |
Record Nr. |
UNINA9910782992203321 |
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Autore |
Richardson H. G (Henry Gerald), <1884-1974.> |
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Titolo |
The English Parliament in the Middle Ages / / H.G. Richardson, G.O. Sayles |
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Pubbl/distr/stampa |
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London : , : Hambledon, , 1981 |
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ISBN |
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1-282-02442-6 |
9786612024429 |
0-8264-4269-2 |
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Descrizione fisica |
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1 online resource (559 pages) |
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Altri autori (Persone) |
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SaylesG. O <1901-1994.> (George Osborne) |
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Disciplina |
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Soggetti |
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Constitutional history - England |
Constitutional history, Medieval |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Contents; Foreword; I: The Origins of Parliament (H.G.R.); II: The Earliest Known Official Use of the Term 'Parliament'; III: The Provisions of Oxford, 1258.; IV: Representation of Cities and Boroughs in 1268 (G.O.S.); V: The Parliament of Edward I; VI: The King's Ministers in Parliament, 1272-1307; VII: The Sources of Two Revisions of the Statute of Gloucester, 1278 (G.O.S.); VIII: The Clergy in the Easter Parliament, 1285; IX: Medieval Judges as Legal Consultants (G.O.S.); X: The Seizure of Wool at Easter 1297 (G.O.S.); XI: Parliamentary Representation in 1294, 1295 and 1307 (G.O.S.) |
XII: The Parliament of Carlisle, 1307: Some New Documents XIII: The Scottish Parliaments of Edward I; XIV: The Guardians of Scotland and a Parliament at Rutherglenin 1300 (G.O.S.); XV: The Irish Parliaments of Edward I; XVI: The Parliaments of Edward II; XVII: The King's Ministers in Parliament, 1307-1327; XVIII: The Parliament of Lincoln, 1316; XIX: The Exchequer Parliament Rolls and Other Documents; XX: The Custody and Publication of the Parliament Rolls; XXI: The Parliaments of Edward III; XXII: The King's Ministers in Parliament, 1327-1377; XXIII: Parliamentary Documents from Formularies |
XXIV: The Commons and Medieval Politics (H.G.R.) XXV: The Early Statutes; XXVI: Parliaments and Great Councils in Medieval England; Index |
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2. |
Record Nr. |
UNINA9910787366403321 |
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Autore |
Lacity Mary, Cecilia |
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Titolo |
Nine keys to world-class business process outsourcing / / Mary Lacity and Leslie Willcocks |
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Pubbl/distr/stampa |
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London, : Bloomsbury, 2015 |
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ISBN |
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1-4729-1851-7 |
1-4729-1850-9 |
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Descrizione fisica |
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1 online resource (265 p.) |
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Disciplina |
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Soggetti |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Cover; HalfTitle; Title; Copyright; Contents; List of figures; List of tables; Professional credits; Acknowledgements; Foreword; Introduction: Outsourcingas evolution; Chapter 1 Introducing the nine keys to world-class BPO1; 1.1. Introduction; 1.2. The BPO report card; 1.3. Sourcing practices that lead to good performance; 1.4. The nine keys to world-class performance; 1.5. Lessons learned; Chapter 2 . Key 1: Assign a great leadership pair; 2.1. Introduction; 2.2. The ten attributes of effective leadership pairs; 2.3. Rating the leadership pair attributes |
4.3. Transition management capability4.4. Ongoing change management; 4.5. Conclusion; Chapter 5 . Key 4: Adopt a partnering approach to governance; 5.1. Introduction; 5.2. The partnership view; 5.3. Partnering behaviours; 5.4. Conclusion; Chapter 6 . Key 5: Align the retained organization, outsourced processes and provider staff; 6.1. Introduction; 6.2. Structures transformed from 'pyramids' to 'diamonds'; 6.3. Employees transformed from 'back-office' doers to 'front-office' service coordinators; 6.4. Internal clients transformed from 'users' to 'customers' |
6.5. Provider relationships transformed from 'them' to 'us'6.6. Conclusion; Chapter 7 . Key 6: Resolve issues together and conflicts fairly; 7.1. Introduction; 7.2. Principles of collaborative problem-solving; 7.3. Problems that arise in BPO relationships; 7.4. Stories of |
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service issues; 7.5. Stories of relationship traumas; 7.6. Stories of commercial conflicts; 7.7. Conclusion; Chapter 8 . Key 7: Use technology as enabler and accelerator of performance; 8.1. Introduction; 8.2. Self-service portals; 8.3. Automation; 8.4. Business analytics and forecasting tools |
8.5. Workflow tools8.6. Governance tools; 8.7. Cloud delivery; 8.8. Conclusion; Chapter 9 . Key 8: Deploy domain expertise and business analytics; 9.1. Introduction; 9.2. The case of a grocery retailer; 9.3. The case of an aircraft engine manufacturer; 9.4. The case of reducing healthcare claim errors; 9.5. Conclusion; Chapter 10 . Key 9: Prioritize and incent innovation; 10.1. Introduction; 10.2. Definitions and examples on innovations; 10.3. Incenting innovation; 10.4. Delivering innovation; 10.5. Conclusion |
Chapter 11 . Microsoft case study: Engaging a BPO provider to help create OneFinance |
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Sommario/riassunto |
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"Business Process Outsourcing (BPO)-- the sourcing of business services through external third parties--is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas."--Bloomsbury Publishing |
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly |
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