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Record Nr. |
UNINA9910782811003321 |
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Autore |
Burnett Rachel |
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Titolo |
Outsourcing IT [[electronic resource] ] : the legal aspects : planning, contracting, managing and the law / / by Rachel Burnett |
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Pubbl/distr/stampa |
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Aldershot, Hants, England ; ; Burlington, VT, USA, : Gower, 2009 |
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ISBN |
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1-315-59927-9 |
1-317-08452-7 |
1-317-08451-9 |
1-282-05440-6 |
9786612054402 |
0-7546-9415-1 |
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Edizione |
[2nd ed.] |
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Descrizione fisica |
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1 online resource (255 p.) |
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Disciplina |
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Soggetti |
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Computer contracts - Great Britain |
Contracting out - Great Britain |
Information technology - Great Britain |
Computer contracts |
Contracting out |
Information technology |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Cover; Contents; Foreword to the Second Edition; Foreword to the First Edition; Preface to the Second Edition; Introduction; 1 Contract Planning, Structuring and Negotiating; 2 Selecting a Supplier; 3 Public Procurement; 4 Services and Service Level Agreements; 5 Business Assets: Premises and Equipment; 6 Human Resources; 7 Software; 8 Costs and Charges; 9 Management Liaison and Review; 10 Allowing for Change; 11 Confidentiality, Data Protection and Security; 12 Contract Duration, Termination and Transition Management; 13 Redressing Fault and Failure; 14 Offshore Outsourcing; 15 Conclusion |
Index |
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Sommario/riassunto |
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Whether you are a supplier or a customer, it is vital to have a properly |
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negotiated formal contract if you are entering into an outsourcing arrangement. A good contract needs careful planning and this book provides a comprehensive guide to the whole process. Well-planned and well-structured outsourcing arrangements, by well-informed and well-advised customers, are far more likely to work for both customer and supplier alike and Outsourcing IT: Planning, Contracting, Managing and the Law is the perfect place to start. |
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