Handbook of alternative theories of economic development / / edited by Erik S. Reinert, Jayati Ghosh, Rainer Kattel

• Record Nr.: UNINA9910149410003321
• Pubbl/distr/stampa: Cheltenham, England : , : Edward Elgar Publishing, , 2016; ©2016
• ISBN: 1-78254-468-2
• Descrizione fisica: 1 online resource (848 pages) : illustrations
• Disciplina: 338.9
• Soggetti: Economic development
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Includes index.

20 reproducible assessment instruments for the new work culture [[electronic resource] /] / Philip R. Harris

• Record Nr.: UNINA9910782697203321
• Autore: Harris Philip R (Philip Robert), <1926->
• Pubbl/distr/stampa: Amherst, Mass., : HRD Press, c1995
• ISBN: 1-59996-501-1
• Descrizione fisica: 1 online resource (186 p.)
• Disciplina: 658.4
• Soggetti: Organizational effectiveness - Measurement; Personnel management; Teams in the workplace; Management
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: Table of Contents; Prologue; Introduction; Part 1 Personal Assessment; 1 Human Resources Inventory; 2 Leadership Motivation Inventory; 3 Values Imprint Survey; 4 Quality of Life Index; 5 Relocation Preparation Index; 6 Change Inventory for Leaders; 7 Force Field Analysis Inventory; Part 2 Team Assessment; 8 Group Maturity Analysis; 9 Individual Behavior Analysis; 10 Team Performance Survey; 11 Team Synergy Analysis Inventory; Part 3 New Management Concepts for Supervisors; 12 High Performance Management Inventory (HPMI); 13 Management Communications Inventory; 14 Managing People Skills Inventory15 Intercultural Relations Inventory (IRI); 16 Inventory of Transformational Management Skills; Part 4 Organizational Assessment; 17 Organizational Culture Survey; 18 Organization Communication Analysis; 19 Organizational Roles and Relationships Inventory; 20 Organizational Meeting Management Planning Inventory; Epilogue
• Sommario/riassunto: Areas covered include: the customer's first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what the customer really wants; characteristics of successful customer service; customer service diseases; developing your personal improvement plan; personalities of potential buyers; types of customers; customer complaints; tips for selling your product or service; positive and negative words; winning an