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Record Nr. |
UNINA9910781628703321 |
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Autore |
Evenson Renee <1951-> |
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Titolo |
Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / ReneĢe Evenson |
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Pubbl/distr/stampa |
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New York, : American Management Association, c2012 |
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ISBN |
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1-283-31957-8 |
9786613319579 |
0-8144-1716-7 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (306 p.) |
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Disciplina |
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Soggetti |
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Customer services - Management |
Executives - Training of |
Time management |
Leadership |
Communication in management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di contenuto |
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Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
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Sommario/riassunto |
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Great customer service depends on great customer service MANAGEMENT. |
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