1.

Record Nr.

UNINA9910781003903321

Autore

Wells Alison

Titolo

Improving patient outcomes [[electronic resource] ] : a resource for ward leaders / / Alison Wells

Pubbl/distr/stampa

Keswick [England], : M&K Update, 2007

ISBN

1-282-15081-2

9786612150814

1-907830-06-5

Descrizione fisica

1 online resource (163 p.)

Disciplina

610.73

Soggetti

Health services administration - England

Health facilities - Personnel management

Outcome assessment (Medical care)

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references and index.

Nota di contenuto

Prelims; Table of contents; About the author; Introduction; Chapter 1 Improving patient outcomes; Chapter 2 Diagnosis: how well is your team performing?; Chapter 3 Selecting team members; Chapter 4 Creating and sustaining a learning environment; Chapter 5 Performance management; Chapter 6 Understanding change and its impact on team performance; Chapter 7 Implementing systems to support effective team working; Chapter 8 Involving patients in their care; Chapter 9 Measuring performance; Appendix 1: Interviewing scoring template; Appendix 2: Team work survey; Appendix 3: Providing references

Appendix 4: Templates for effective meetingsAppendix 5: Return to work interview template; Appendix 6: Complaints analysis pro forma; Common acronyms; References; Index

Sommario/riassunto

Improving Patient Outcomes is aimed at ward and department leaders and prospective leaders. The evidence for effective team working and its impact on patient care is readily available and as a leader you do not have to make enormous changes to the way you work to have an effect. All the chapters link with each other but they also stand-alone. You are not expected to work on your own to implement changes but to seek out help from your peers and colleagues within your team and



organisation.