| |
|
|
|
|
|
|
|
|
1. |
Record Nr. |
UNINA9910780271803321 |
|
|
Autore |
Scott Gini Graham |
|
|
Titolo |
A survival guide for working with humans [[electronic resource] ] : dealing with whiners, back-stabbers, know-it-alls, and other difficult people / / Gini Graham Scott |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
New York, : American Management Association, c2004 |
|
|
|
|
|
|
|
ISBN |
|
|
|
|
|
|
Descrizione fisica |
|
1 online resource (222 p.) |
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Conflict management |
Interpersonal conflict |
Interpersonal relations |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
|
|
|
|
|
Nota di contenuto |
|
When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz. |
|
|
|
|
|
|
|
|
|
|
|
|
|
Sommario/riassunto |
|
A down-to-earth, practical approach to making work and business relationships more successful. |
|
|
|
|
|
|
|
| |