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Record Nr. |
UNINA9910779563603321 |
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Autore |
Esposito Angelo |
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Titolo |
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / / Angelo Esposito, Timothy Rogers |
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Pubbl/distr/stampa |
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Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
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ISBN |
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1-299-46848-9 |
1-84928-457-1 |
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Edizione |
[1st edition] |
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Descrizione fisica |
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1 online resource (291 p.) |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Business enterprises - Information technology - Management |
Information technology - Management |
Organizational change - Management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references. |
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Nota di contenuto |
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Cover; Title; Copyright; Foreword; Preface; About the Authors; Acknowledgments; Contents; Introduction; Who should read this book?; Chapter 1: Setting the Stage; Your Business Plan is done - now what?; Chapter 2: Inventory the Current Service Offering; Chapter 3: Validate the Current Service Model; Chapter 4: Establish an ITSM Steering Committee; Chapter 5: Define the Ideal Target State; Chapter 6: Create the IT Strategic and Tactical Plans; Vision and Mission Analysis; External environment; Industry environment; Internal Analysis, Culture and climate, Resources; Financial Analysis; SWOT |
Choice Action Plan; Roadmap; Chapter 7: Define Organizational Roles and Responsibilities; RACI chart and variations; Organizational change management; Chapter 8: Standardized Development Approach; The first tier; The second tier; The third tier; The fourth tier; Execution: Integrated Process Development Teams; Tools; Process Development Lifecycle; Chapter 9: Strategy and Planning; Strategy; Planning; Chapter 10: Logical and Physical Design; Logical Design; Suggested checkpoint; Physical Design; Chapter 11: Build and Test; Chapter 12: Conduct Service and Process Health Assessment |
Process Goals and Objectives Process Ownership; Process Repeatability; Roles and Responsibilities; Policy, Plans and Procedures; Process Performance Management; Operational Solutions Planning; Knowledge |
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Transfer and Documentation; Chapter 13: Analysis and Deployment; Analysis and next steps; Deployment; Chapter 14: Operation and Sustainment; Operation and Sustainment; Chapter 15: Balanced Scorecard and Continual Improvement; IT Balanced Scorecard; Continual Improvement; Chapter 16: Putting it all Together; What now?; Monday morning, 9:00 a.m; Appendix A: Business Plan Template; References |
ITG Resources |
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Sommario/riassunto |
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Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. |
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2. |
Record Nr. |
UNINA9910954097703321 |
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Autore |
Curry Jeffrey E. <1953-> |
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Titolo |
A short course in international economics : understanding the dynamics of the international marketplace / / Jeffrey Edmund Curry |
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Pubbl/distr/stampa |
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Petaluma, CA, : World Trade Press, c2009 |
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ISBN |
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9786612184499 |
9781282184497 |
1282184490 |
9781607800767 |
1607800764 |
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Edizione |
[3rd ed.] |
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Descrizione fisica |
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1 online resource (192 p.) |
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Collana |
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The short course in international trade series |
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Disciplina |
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Soggetti |
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International economic relations |
International trade |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 182). |
Includes web resources. |
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Nota di contenuto |
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International Economics; Introduction; Table of Contents; Chapter 1: The Science of Economics; Chapter 2: Economic Systems; Chapter 3: Basic Principles: Microeconomics; Chapter 4: Basic Principles: Macroeconomics; Chapter 5: Governments; Chapter 6: Private Enterprise; Chapter 7: Labor; Chapter 8: International Trade; Chapter 9: International Trade Issues; Chapter 10: Growth and Development; Chapter 11: Global Investors; Chapter 12: Global Projections; Chapter 13: Glossary; Chapter 14: Resources; Author Bio |
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Sommario/riassunto |
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A Short Course in International Economics explains the key concepts of international economics including free trade, protectionism, foreign investment, barriers to trade, balance of trade, foreign exchange, currency valuation, and world economic systems. |
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