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Record Nr. |
UNINA9910777462103321 |
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Autore |
Furlong Gary T |
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Titolo |
The conflict resolution toolbox [[electronic resource] ] : models & maps for analyzing, diagnosing, and resolving conflict / / Gary T. Furlong |
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Pubbl/distr/stampa |
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Mississauga, Ont., : J. Wiley & Sons Canada, c2005 |
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ISBN |
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0-470-67849-6 |
1-282-27871-1 |
9786612278716 |
0-470-15792-5 |
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Descrizione fisica |
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1 online resource (268 p.) |
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Disciplina |
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Soggetti |
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Conflict management |
Mediation |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Title; Copyright; Contents; Foreword; Acknowledgements; Chapter One - Introduction; Chapter Two - Overview of the Models; Chapter Three - The Conflict Story; Chapter Four - Model #1: The Circle of Conflict; Chapter Five - Model #2: The Triangle of Satisfaction; Chapter Six - Model #3: The Boundary Model; Chapter Seven - Model #4: Interests, Rights, and Power; Chapter Eight - Model #5: The Dynamics of Trust; Chapter Nine - Model #6: The Dimensions of Conflict; Chapter Ten - Model #7: The Social Style Model; Chapter Eleven - Model #8: Moving Beyond the Conflict; Chapter Twelve - Conclusion |
Index |
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Sommario/riassunto |
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In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your pra |
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