ViCES : video conferencing educational services main project outcomes / / edited by Enrica Caporali [and] Vladimir Trajkovik

• Record Nr.: UNINA9910774871503321
• Pubbl/distr/stampa: Firenze : , : Firenze University Press, , 2012
• Descrizione fisica: 1 online resource (292 pages) : illustrations; digital, PDF file(s)
• Collana: Proceedings e report ; ; 84
• Disciplina: 384.556
• Soggetti: Videoconferencing
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: FOREWORD 5 -- Enrica Caporali & Vladimir Trajkovik -- I.1 Applying ViCES Learning Methodology Guidelines 7 -- I.1.1 Introduction 8 -- I.1.2. Basic ViCES Educational Methodology Principles 8 -- I.1.3. Video Conferencing Session Types 9 -- I.1.4. The video conferencing speaker 12 -- Appendix 1: Videoconference Detail Form 14 -- I.2 ViCES Non-functional Requirements Recommendation 15 -- I.2.1. Introduction 16 -- I.2.2. Purpose and Objectives 16 -- I.2.3. Definition of Terms and Acronyms 16 -- I.2.4. Determination of non-functional requirements for use of video conferencing infrastructures 16 -- I.2.5. Creating the right environment 17 -- I.2.5.1 Sound 18 -- I.2.5.2 Visual Displays 19 -- I.2.5.3 Dual Monitors 19 -- I.2.5.4 Wall Finishes 20 -- I.2.5.5 Furnishings 20 -- I.2.5.6 Windows and Window Treatments 20 -- I.2.5.7 Lighting 21 -- I.2.5.8 Background 21 -- I.2.5.9 Clothing 21 -- I.2.5.10 Arrangement of the room 22 -- I.2.6. Classroom Configuration 22 -- I.2.6.1 Small Classroom 23 -- I.2.6.2 Lecture Hall 24 -- I.3 ViCES Organizational Structure & Business Processes Recommendation 27 -- I.3.1. Introduction 28 -- I.3.2. Purpose and Objectives 28 -- I.3.3. Definition of Terms and Acronyms 28 -- I.3.4. Organization Structure 29 -- I.3.4.1 VCOC Steering Committee 29 -- I.3.4.2 VCOC Manager 29 -- I.3.4.3 VCOC Operations 30 -- VC technician 31 -- VC assistant 31 -- VC post-production master 31 -- VC portal administrator 32 -- I.3.4.4 VCOC customer services 32 -- Customer support specialist 32 -- Technical support specialist 33 -- Educational support specialist 33 -- I.3.4.5 VCOC Network and technical support 33 -- Network engineer ; 34 -- System engineer 34 -- I.3.5. Basic VCOC processes 34 -- I.3.5.1 Service Ordering Process 35 -- I.3.5.2 Certification Process 35 -- I.3.5.3 Service Handling Process 35 -- I.3.5.4 Servicing Process 36 -- I.3.5.5 Internal Reporting Process 37 -- I.4 ViCES Video-Conferencing Service Level -- Agreement Recommendation 39 -- I.4.1. Introduction 40 -- I.4.2. Purpose and Objectives 40 -- I.4.3. Definition of Terms and Acronyms 40 -- I.4.4. Service descriptions 41 -- I.4.4.1 Subscription Service 41 -- I.4.4.2 Hourly Service 41 -- I.4.4.3 Responsibilities of the VCS provider 42 -- I.4.4.4 Responsibilities of the Customer 43 -- I.4.5. Subscribing to Services 43 -- I.4.5.1 Enquiries 43 -- I.4.5.2 Rates 44 -- I.4.5.3 Ordering 44 -- I.4.5.4 Certification 44 -- I.4.5.5 Billing 45 -- I.4.5.6 Training 45 -- I.4.5.7 Summary of Steps for Implementing Services 45 -- I.4.6. Operations and Troubleshooting 46 -- I.4.6.1 Monitoring 46 -- I.4.6.2 Technical Support and Troubleshooting 46 -- I.4.Appendix 1: Videoconference Request Form 47 -- I.4.Appendix 2: Videoconference Service Rate Table Calculator 49 -- I.5 ViCES Sustainability Strategy 51 -- I.5.1. Introduction 52 -- I.5.2. The ViCES infrastructure 53 -- I.5.3. ViCES Stakeholders 54 -- I.5.4. ViCES related costs 55 -- I.5.5. Potential ViCES Revenue sources 55 -- I.5.6. Vices and the Environment 56 -- I.5.7. The ViCES universities networking influence 57 -- I.6 ViCES Video Conferencing End Station Basic Tutorial 59 -- I.6.1. Introduction 60 -- I.6.2. HDX 60 -- I.6.2.1 Cameras 61 -- I.6.2.2 Microphones 61 -- I.6.2.3 Display devices 61 -- I.6.2.4 Remote control 62 -- I.6.2.5 Connecting Polycom HDX 62 -- I.6.2.6 Basic usage 65 -- I.6.2.7 Adjusting the cameras 65 -- I.6.2.8 Additional software 67.
• Sommario/riassunto: This e-book has been developed as result of the Video Conference Educational Service (ViCES) project under the TEMPUS action of the European Commission (144650-TEMPUS-2008-IT-JPGR. It is intended to serve as a set of guidelines for the setup and usage of videoconference tools in educational and vocational training institutions. It also offers suggestions to: companies, agencies and institutions that plan to introduce video conferencing based training experiences. The e-book covers both technical and organizational issues related to video conferencing educational services, such as: Learning Methodology Guideline, Non functional Requirements Recommendation, Organizational Structure & Business Processes Recommendation, Service Level Agreement Recommendation, Video Conferencing Service Sustainability Strategy, and Video Conferencing end Station Basic Tutorial.