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1. |
Record Nr. |
UNINA9910741335203321 |
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Autore |
Steele Wendy |
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Titolo |
Hot cities : a transdisciplinary agenda / / Wendy Steele, John Handmer, and Ian McShane |
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Pubbl/distr/stampa |
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Northampton : , : Edward Elgar Publishing, , 2023 |
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ISBN |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (196 pages) |
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Collana |
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Disciplina |
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Soggetti |
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City planning - Climatic factors |
Climatic changes - Government policy |
Metropolitan areas - Environmental aspects |
Public spaces - Environmental aspects |
Sustainability - Law and legislation |
Wildfires - Climatic factors |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Front Matter -- Copyright -- Contents -- About the authors -- List of contributing authors -- List of image plates -- Acknowledgements -- 1. Welcome to the Pyrocene -- 2. Fire -- 3. Climate -- Image plates 1 - Ben Sibley -- 4. Risk -- 5. Roots -- 6. Shelter -- Image plates 2 - Pakamas Thinphanga -- 7. Community -- 8. Technology -- 9. Nature -- Image plates 3 - Jody Graham -- 10. Ethics -- 11. Futures -- 12. The endless summer -- Image plates 4 - Jesse Hales -- Bibliography -- Index. |
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Sommario/riassunto |
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"Shedding light on the future of urban spaces, this path-breaking book is a significant contribution to contemporary climate change scholarship. It synthesizes interdisciplinary research with practical policy, putting an emphasis on positive environmental and socially just outcomes and urban regeneration. Hot Cities offers insights from eminent academics and practitioners, providing both a practical and theoretical outlook on strategy development in a climate crisis. Chapters call for urgent responses to the urban heat problem, providing future projections to illustrate why this is important. They highlight that despite prominent issues within cities, such as |
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maladaptive practices or unsustainable path dependency in city policy and planning, urban spaces are likely to be the safest and most protected locations from the uncompromising outcomes of global warming. This enlightening book will be incredibly useful for scholars of human geography, urban planning, climate adaptation and disaster risk reduction, environmental humanities, urban design and urban and regional studies. Due to its broad applicability, it will also benefit design practitioners and community developers"-- |
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2. |
Record Nr. |
UNINA9910795023203321 |
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Autore |
Hare Stephanie |
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Titolo |
Technology is not neutral : a short guide to technology ethics / / Stephanie Hare [[electronic resource]] |
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Pubbl/distr/stampa |
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London, United Kingdom : , : London Publishing Partnership, , 2022 |
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©2022 |
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ISBN |
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9781907994999 (electronic book) |
1-907994-98-X |
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Descrizione fisica |
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1 online resource : illustrations |
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Collana |
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Soggetti |
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Information science - Moral and ethical aspects |
Information technology - Moral and ethical aspects |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di contenuto |
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Introduction -- Chapter 1 - Is technology neutral? -- Chapter 2 - Where do we draw the line? -- Chapter 3 - Facial recognition technology -- Chapter 4 - Pandemic? There's an app for that -- Conclusion. |
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Sommario/riassunto |
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It seems that just about every new technology that we bring to bear on improving our lives brings with it some downside, side effect or unintended consequence. These issues can pose very real and growing ethical problems for all of us. For example, automated facial recognition can make life easier and safer for us – but it also poses huge issues with regard to privacy, ownership of data and even identity |
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theft. How do we understand and frame these debates, and work out strategies at personal and governmental levels? Technology Is Not Neutral: A Short Guide to Technology Ethics addresses one of today’s most pressing problems: how to create and use tools and technologies to maximize benefits and minimize harms? Drawing on the author’s experience as a technologist, political risk analyst and historian, the book offers a practical and cross-disciplinary approach that will inspire anyone creating, investing in or regulating technology, and it will empower all readers to better hold technology to account.-- |
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3. |
Record Nr. |
UNINA9910686790503321 |
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Autore |
Madhwacharyula Chitra |
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Titolo |
Scaling Customer Success : Building the Customer Success Center of Excellence / / by Chitra Madhwacharyula, Shreesha Ramdas |
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Pubbl/distr/stampa |
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Berkeley, CA : , : Apress : , : Imprint : Apress, , 2023 |
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ISBN |
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Edizione |
[1st ed. 2023.] |
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Descrizione fisica |
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1 online resource (273 pages) |
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Disciplina |
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Soggetti |
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Customer relations - Management |
Consumer behavior |
Consumer satisfaction |
Customer services |
Sales management |
Business |
Management science |
Customer Relationship Management |
Consumer Behavior |
Customer Satisfaction |
Customer Service and Call Center |
Sales and Distribution |
Business and Management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Chapter 6: Making Sense of Data |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Chapter 1: The Customer Success Center of Excellence -- Chapter 2: CS Business and Operational Models -- Chapter 3: Key Customer Success Workflows and Processes -- Chapter 4: Customer Onboarding: A Methodology. -- Chapter 5: Key Metrics and Beyond -- Chapter 6: Making Sense of Data -- Chapter 7: Designing for Scale -- Chapter 8: Role of CS Operations in Scaling a CS Practice -- Chapter 9: Extending CS CoE -- Chapter 10: Where are We Heading? -- Appendix A: The Evolution of Customer Service. |
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Sommario/riassunto |
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Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes realization. Practitioners focus on customer adoption, customer experience and then positive correlation, organic growth and retention is achieved. This book will provide a practical guide for operationalizing the Customer Success function and methodologies. As we now step into the next phase of Customer Success, a phase of growth and standardization, it becomes important to start thinking about how to effectively scale this extremely important function. You'll see how to go from just offering a taste of Customer Success experience to your top customers, to offering it to all your customers, irrespective of their tier, spending, and current growth potential. As you expand the scope of Customer Success across all your customers, it becomes very important to understand how to operationalize Customer Success, how to convert the philosophies and ideas and best practices to usable operational models, and how to build a Customer Success Center of Excellence (CoE) focused on standardizing, scaling and expanding Customer Success practices and methodologies to optimize customer and company success and ROI. Scaling Customer Success will show you what kind of operational processes and workflows need to be put in place based on the stage of your company, products, customer engagement model and desired outcomes, what metrics are important to measure and how to capture those metrics. You'll also study what kinds of workflows to establish, how to effectively map and analyze results and most importantly, how to do Customer Success at scale effectively. |
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