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Record Nr. |
UNINA9910735396503321 |
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Autore |
Goodyear Steve |
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Titolo |
Practical SharePoint 2013 governance / / Steve Goodyear |
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Pubbl/distr/stampa |
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Berkeley, CA, : Apress, 2013 |
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ISBN |
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Edizione |
[1st ed. 2013.] |
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Descrizione fisica |
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1 online resource (xxiii, 350 pages) : illustrations (some color) |
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Collana |
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The expert's voice in SharePoint |
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Disciplina |
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Soggetti |
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Intranets (Computer networks) |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di bibliografia |
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Includes bibliographical references. |
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Nota di contenuto |
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Cover; Title Page; Copyright Page; Dedication Page; Contents at a Glance; Table of Contents; About the Author; About the Technical Reviewer; Acknowledgments; Introduction; PART I Orientating SharePoint Governance; CHAPTER 1 Understanding SharePoint Governance; Reclaiming Governance; Who This Book Is For; How This Book Is Organized; What Is Governance?; How Much Governance Is Enough?; Where Should You Start?; Governance and SharePoint 2013; Consultant Comrade; Inside Story: Notes from the Field; Wrapping Up; PART II Defining the SharePoint Service |
CHAPTER 2 Defining Your SharePoint Service and Service TiersWhy Define Your Service?; Adopting a Service Focus; Determining the Scope of Your SharePoint Service; Identifying Different Service-Levels for Different Needs; Designing Your Service Levels; Organizing Your Service Requests; Prioritizing a Service Request Ticket's Priority; Using Service Request Priorities; Designing a Chargeback System; Identifying Your Maintenance Windows and Availability Needs; Consultant Comrade; Inside Story: Notes from the Field; Wrapping Up; CHAPTER 3 Determining Your SharePoint Features and Functionality |
Understanding the Feature Evolution in SharePointWhat's New in SharePoint 2013?; Overview of Core Capability Areas; Mapping Your Features to Business Value; Planning for and Limiting Features; Enabling Features Gradually; Deciding Which SharePoint Features to Enable; Consultant Comrade; Inside Story: Notes From the Field; Wrapping Up; CHAPTER 4 Establishing Your Team's Roles and |
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Responsibilities; Understanding the Roles and Responsibilities Need; Identifying Roles and Responsibilities; Identifying Roles for Your SharePoint Service; Identifying Roles Your SharePoint Service Depends On |
Using a RACI ChartSample SharePoint Deployment RACI Charts; Sample SharePoint Operations RACI Charts; Adapting the Sample RACI Charts; Ensuring End-to-End Coverage; Formalizing Your Communication Protocols; Creating a Service Level Agreement; Documenting a Governance Plan; Consultant Comrade; Inside Story: Notes from the Field; Wrapping Up; CHAPTER 5 Shaping Your User Readiness and Training; Planning for Readiness; Understanding the Types of Training Available; Planning Readiness for Your Operations Team; Approaching In-house Training Initiatives |
Considerations for Classroom and Online TrainingPeer Mentoring; Fitting Peer Mentoring into the Team; How to Be a Peer Mentor; Preparing Training Specifically for End-Users; Designing Custom Training; Considerations for User Adoption; Offering Quick Start End-User Guides; Consultant Comrade; Inside Story: Notes from the Field; Wrapping Up; CHAPTER 6 Measuring and Reporting on Your SharePoint Service Performance; Measuring and Reporting; Understanding Your System's Availability; Establishing Time Targets; Measuring and Reporting on Operational Metrics |
Measuring and Reporting on Performance Metrics |
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Sommario/riassunto |
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Practical SharePoint 2013 Governance is the first book to offer practical and action-focused SharePoint governance guidance based on consulting experiences with real organizations in the field. It provides the quintessential governance reference guide for SharePoint consultants, administrators, architects, and anyone else looking for actual hands-on governance guidance. This book goes beyond filling in a governance document template and focuses entirely on actions to take and behaviors to adopt for addressing real-world governance challenges. Walks you through how to define what SharePoint offers and who is involved Offers key governance strategies for you to adopt or advise to your customers Provides real-world examples that apply each governance concept to an actual scenario. |
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