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1. |
Record Nr. |
UNINA9910691281903321 |
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Titolo |
Interim Report on Airline Customer Service Commitment [[electronic resource]] |
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Pubbl/distr/stampa |
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Washington, DC : , : Office of Inspector General, U.S. Dept. of Transportation, , [2000] |
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Disciplina |
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011.53 |
025.174 |
387.7 |
658.812 |
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Soggetti |
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Air travel - United States |
Customer services - United States |
Airlines |
Customer services |
Government publications |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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"June 27, 2000." |
Title from title screen. |
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Sommario/riassunto |
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The Office of Inspector General of the U.S. Department of Transportation presents the full text of "Interim Report on Airline Customer Service Commitment," published June 2000. The report discusses customer service improvements among the airline industry in such areas as fare, delays and cancellations, ticket refunds, baggage delivery, bumped passengers, and customer complaints. |
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