Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / / Al Gore, Vice President of the United States

• Record Nr.: UNINA9910689382903321
• Pubbl/distr/stampa: Washington : National Performance Review
• Altri autori (Persone): GoreAl <1948->
• Soggetti: Benchmarking (Management) - United States; Total quality management in government - United States; Consumer complaints - United States; Consumer satisfaction - United States
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia