| |
|
|
|
|
|
|
|
|
1. |
Record Nr. |
UNINA9910679726403321 |
|
|
Autore |
Evenson Renee <1951-> |
|
|
Titolo |
Award-winning customer service [[electronic resource] ] : 101 ways to guarantee great performance / / Renée Evenson |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
New York, : AMACOM, c2007 |
|
|
|
|
|
|
|
ISBN |
|
1-281-12883-X |
9786611128838 |
0-8144-0060-4 |
|
|
|
|
|
|
|
|
Edizione |
[1st edition] |
|
|
|
|
|
Descrizione fisica |
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Customer services |
Customer relations |
Employees - Training of |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
Includes index. |
Title from title screen. |
|
|
|
|
|
|
|
|
Nota di bibliografia |
|
Includes bibliographical references and index. |
|
|
|
|
|
|
Nota di contenuto |
|
Customers: delight your audience -- Performance: your role of a lifetime -- Planning: a good script begins with thoughtful consideration -- Communication: choose the right lines in the cript -- Leadership: great performances need great direction -- Preparation: things are going to change -- Training: learn your lines -- Teamwork: the actors make the cast -- Motivation: monitoring the process -- Feedback: rave reviews and poor reviews -- Meetings: on the spot rehearsals -- Conflict: every production has turmoil -- Commitment: take it from the top -- Quick tips: cue cards. |
|
|
|
|
|
|
|
|
Sommario/riassunto |
|
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective |
|
|
|
|
|
|
|
|
|
|
|
|
|
communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued. |
|
|
|
|
|
|
2. |
Record Nr. |
UNINA9910826736203321 |
|
|
Autore |
Kradin Richard L. |
|
|
Titolo |
The parting of the ways : how esoteric Judaism and Christianity influenced the psychoanalytic theories of Sigmund Freud and Carl Jung / / Richard Kradin |
|
|
|
|
|
|
|
Pubbl/distr/stampa |
|
|
Boston, Massachussetts : , : Academic Studies Press, , 2016 |
|
©2016 |
|
|
|
|
|
|
|
|
|
ISBN |
|
|
|
|
|
|
Descrizione fisica |
|
1 online resource (255 p.) |
|
|
|
|
|
|
Collana |
|
Psychoanalysis and Jewish Life |
|
|
|
|
|
|
Disciplina |
|
|
|
|
|
|
Soggetti |
|
Psychoanalysis and religion |
Christianity - Psychological aspects |
|
|
|
|
|
|
|
|
Lingua di pubblicazione |
|
|
|
|
|
|
Formato |
Materiale a stampa |
|
|
|
|
|
Livello bibliografico |
Monografia |
|
|
|
|
|
Note generali |
|
Description based upon print version of record. |
|
|
|
|
|
|
Nota di bibliografia |
|
Includes bibliographical references and index. |
|
|
|
|
|
|
Nota di contenuto |
|
Front matter -- Table of Contents -- Acknowledgements -- Preface -- Introduction -- Chapter 1. Sigmund Freud: "Godless Jew" -- Chapter 2. Carl Gustav Jung: A Preacher's Son. -- Chapter 3. Anatomy of Psyche, Anatomy of Soul -- Chapter 4. The Judeo-Christian Ethic -- Chapter 5. Boundaries: Discerning What Is Holy from What Is Profane -- Chapter 6. Law and Spirit -- Chapter 7. Mysticism: Word and Image. -- Chapter 8. God and the Unconscious -- Chapter 9. Revelation and Psychoanalysis -- Chapter 10. Eros and Sexuality -- Chapter 11. The Symbolic Realm -- Chapter 12. Dreams and Midrash -- Chapter 13. Transference: Personal or Not? -- Chapter 14. Trauma, Psychopathology, and Jewish Mysticism -- Chapter 15. Obsessionality and Historical Traumas -- Chapter 16. Master and Disciple -- Chapter 17. Losing Oneself: |
|
|
|
|
|
|
|
|
|
|
|
Narcissism and Bitul -- Chapter 18. Oedipus and Supersession -- Chapter 19. Psychoanalysis and Altered States -- Conclusion -- Figure Legends -- References -- Index |
|
|
|
|
|
|
Sommario/riassunto |
|
The Enlightenment signaled diminished popular reliance on the religious "cure of the soul," and witnessed the emergence of psychoanalysis. From its inception, Freud's psychoanalysis was accused of being a "Jewish science," and he countered by including non-Jewish Swiss psychiatrists in his movement. Carl Jung eventually broke with Freud due to differences concerning psychoanalytical theory and practice. This text explores the religious underpinnings of psychoanalysis, contrasting the textual and mystical traditions of Judaism with those of Christianity. It convincingly demonstrates that differences in the fundamental tenets of Judaism and Christianity have had a profound and continued influence on psychoanalysis. |
|
|
|
|
|
|
|
| |