1.

Record Nr.

UNINA9910662349103321

Titolo

Managing conflict with direct reports / / lead contributors Barbara Popejoy, Brenda J. McManigle ; contributors Talula Cartwright ... [et al.]

Pubbl/distr/stampa

Greensboro, N.C., : Center for Creative Leadership, c2002

ISBN

1-118-15520-3

1-281-00126-0

9786611001261

1-118-15444-4

1-932973-18-4

Edizione

[1st edition]

Descrizione fisica

1 online resource (32 p.)

Collana

Ideas into action guidebooks

CCL ; ; no. 418

Altri autori (Persone)

PopejoyBarbara.aut

McManigleBrenda J.aut

CartwrightTalula.aut

Disciplina

658.3145

658.4053

Soggetti

Conflict management

Communication in management

Leadership

Organizational effectiveness

Organizational behavior

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references.

Nota di contenuto

Title Page; Table of Contents; Conflict and Resolution; Conflict with Direct Reports Is a Special Case; Managing the Relationship; Managing the Work; A Process for Managing Conflict; Recognising Both Sides of the Conflict; Preparing for a Conflict Resolution Session; During the Conflict Resolution Session; After the Conflict Resolution Session; Managing Conflict for Success and Development; Suggested Readings; Background; Key Point Summary; Lead Contributors

Sommario/riassunto

Conflict is inevitable when people work together, and it's one of the most difficult challenges facing managers. But it's a challenge that successful leaders learn to address. Managers who develop an



understanding of difference without judgment and are willing to see more than one perspective or solution are in a good position to manage conflict with their direct reports. Conflict between managers and direct reports highlights a power relationship and affects the work itself-the tasks for which managers and direct reports share responsibility. Managers who look to see both sides of conflict ca