Intro -- Contents -- 1: Introduction -- 2: The Nature of Conflicts -- 2.1 Constructive Conflicts -- 2.2 Destructive/Dysfunctional Conflicts -- 2.3 Hot and Cold Conflicts -- 2.4 The Escalation of Conflicts -- 2.5 The Aura of Conflict -- 3: Conflict Types -- 3.1 Everyone Is Different: Personalities -- 3.2 What Type of Conflict Am I? -- The Extroverted, Direct Conflict Type -- The Introverted, Avoidant Conflict Type -- The Detail-Oriented, Factual Conflict Type -- The Intuitive, Empathic Conflict Type -- The Analytical, Open Conflict Type -- 3.3 What Types of Conflict Resolution Are There? -- The Avoidance -- The Enforcement/Competing -- The Yielding/Accommodating -- The Compromise -- The Consensus/Collaboration -- 4: The Spiral of Conflict -- 4.1 Change in Thinking -- 4.2 Change in Feeling -- 4.3 Change in the Will -- 5: Conflict Resolution -- 5.1 Self Clarification -- 5.2 Understanding the Others -- 5.3 Making Peace. |