Knowledge in servitization management : a comparative view / / H. M. Belal, [and three others]

• Record Nr.: UNINA9910632490203321
• Autore: Belal H. M.
• Pubbl/distr/stampa: Cham, Switzerland : , : Palgrave Macmillan, , [2023]; ©2023
• ISBN: 3-031-18687-7
• Descrizione fisica: 1 online resource (121 pages)
• Disciplina: 016.34951249
• Soggetti: Knowledge management
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Intro -- Preface -- Acknowledgments -- Contents -- List of Figures -- List of Tables -- Part I Theoretical Aspect of Knowledge and Servitization -- 1 Knowledge View -- 1.1 Knowledge Concept -- 1.2 Knowledge Management and Knowledge Creation -- 1.2.1 Knowledge Management -- 1.2.2 Knowledge Creation -- 1.3 Knowledge Management and Knowledge Creation in Process Application -- 1.4 Knowledge Management and Knowledge Creation Practice in Service Sector -- References -- 2 Servitization View -- 2.1 Service Concept -- 2.2 Service-Dominant Logic (S-D Logic) -- 2.3 Product Service System (PSS) -- 2.4 Servitization -- References -- 3 Knowledge-Oriented Servitization Management Model -- 3.1 Corporate Collaboration for Accessing New Knowledge -- 3.1.1 Corporate Collaboration Concept in Business -- 3.1.2 Process of Collaboration at Corporate Level -- 3.1.3 Practice of Corporate Collaboration in Manufacturing Industry -- 3.1.4 Corporate Collaboration Is Key for Resource Integration -- 3.2 Knowledge Space Management -- 3.3 A Service Value System -- 3.4 A Knowledge-Oriented Servitization Management Model -- 3.5 Summary -- References -- Part II Asian Cases in Servitization -- 4 Developed Economies (Japan) Cases -- 4.1 Japanese Monitor Maker: Company 'A' -- 4.1.1 Overview of Company 'A' -- 4.1.2 Process and Procedure of Investigation in Company 'A' -- 4.1.2.1 Service Innovation Chart -- 4.1.2.2 Business Model Thinking -- 4.1.2.3 Data Collection Procedure -- 4.1.3 Valuation of Data -- 4.2 ; HDRIVE and Hitachi Capital Case -- 4.2.1 Company Background -- 4.2.2 Knowledge Space Management and Corporate Collaboration for 'Service Value System' -- 4.2.3 Result -- 4.3 Uniqlo and Toray Case -- 4.3.1 Company Background -- 4.3.2 Corporate Collaboration -- 4.3.3 Knowledge Space Management -- 4.3.4 Service Value System -- 4.3.5 Result -- References.; 5 Developing Economies (Malaysia) Cases -- 5.1 PKT Logistics Group Sdn Bhd: A Knowledge Creating Service Company -- 5.1.1 Overview of PKT -- 5.1.2 DMT's PKT Development Policy -- 5.1.3 Facebook Community in PKT for a Knowledge Creating Service Company -- 5.1.3.1 PKT-DMT Facebook Community -- 5.1.3.2 PKT-DMT Facebook Community as 'Ba/Space' -- 5.2 Feruni Ceramiche Sdn Bhd -- 5.2.1 Overview of Company Feruni Ceramiche -- 5.2.2 Evaluation of Data and Outcomes -- 5.3 Company B: Health Products and Traditional Medicines Manufacturer -- 5.3.1 Initial State of Company B -- 5.3.2 Evaluation and Result of Data -- 5.4 Summary -- References -- 6 Summary and Discussions -- References -- 7 Discussions Questions -- Index.