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Record Nr. |
UNINA9910580154503321 |
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Autore |
Christ-Brendemühl Sonja |
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Titolo |
Digital technology in service encounters : effects on frontline employees and customer responses / / Sonja Christ-Brendemühl |
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Pubbl/distr/stampa |
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Wiesbaden, Germany : , : Springer Gabler, , [2022] |
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©2022 |
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ISBN |
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9783658378851 |
9783658378844 |
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Descrizione fisica |
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1 online resource (284 pages) |
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Collana |
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Innovation, Entrepreneurship und Digitalisierung |
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Disciplina |
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Soggetti |
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Customer services - Management |
Customer services - Technological innovations |
Customer services |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references (pages 231-271). |
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