modeling and simulation, business process performance indicators, and the automatic extraction of information from event data. Chapter 3 then offers a summary of the concept of agent and the studies concerning agent-based approaches that involve business process analysis and management studies. Part II of the book introduces in chapter 4 the NetLogo tool adopted throughout the remaining book. After that, chapter 5 focuses on agent-oriented modeling as aproblem domain analysis and design approach for creating decision-support systems based on agent-based simulations. Chapter 6 further describes the topic of agent-based modeling and simulation for business process analysis. The final part III starts with chapter 7 that reviews some BPM applications by introducing programs enabling to manage models represented in standard formats, such as BPMN, Petri nets, and the eXtensible Event Stream standard language. Subsequently, chapter 8 describes a number of case studies from different areas, and eventually, chapter 9 introduces some examples of advanced topics of process mining and agent-based simulation with process discovery, conformance checking, and agent-based applications utilizing Petri nets. The book is primarily written for researchers and advanced graduate and PhD students who look for an introduction to the fruitful exploitation of agent-based modeling to business process management. The book is also useful for industry practitioners who are interested in supporting their business decisions with computational simulations. The book is complemented by a dedicated web site with lots of additional details and models in NetLogo for further evaluation by the reader. |