ITIL and organizational change / / Pamela Erskine

• Record Nr.: UNINA9910530492403321
• Autore: Erskine Pamela
• Pubbl/distr/stampa: Ely, Cambridgeshire : , : IT Governance Publishing, , 2013
• ISBN: 1-299-46867-5; 1-84928-423-7
• Descrizione fisica: 1 online resource (133 p.)
• Disciplina: 658.05
• Soggetti: Business enterprises - Information technology - Management; Information technology - Management; Organizational change - Management; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: Preface; About the Author; Acknowledgements; contents; Introduction; Why do some organizations fail to realize the benefits of the Information Technology Infrastructure Library (ITIL) after implementation?; Chapter 1: How was Organizational Change Addressed during the Project?; Has the organizational change required for success been defined and addressed within the IT service management project?; Project selection; The value proposition; Chapter 2: Organizational Change; The human aspects of change; What motivates people to change?; Why does change affect them in this manner?; How do we address the self-doubt?True stories from the frontline: the human aspect of change; Chapter 3: Organizational Change Models; ADKAR®; Metrics are part of reinforcement; Six Change model; 1. Education and communication; 2. Participation and involvement; 3. Facilitation and support; 4. Negotiation and agreement; 5. Manipulation and co-option; 6. Explicit and implicit coercion; Freeze Change model; McKinsey 7S model®; Strategy; Structure; Systems; Shared values; Skills; Style; Staff; Kotter's eight-step model for change; 1. Establish a sense of urgency; 2. Create a guiding coalition; 3. Develop a vision and strategy4. Communicate the change vision; 5. ; Empower broad-based action; 6. Create short-term wins; 7. Consolidate gains and produce more change; 8. Anchor new approaches in the culture; How can an organizational change model help?; True stories from the frontline: an overloaded employee; Chapter 4: Selecting a Change Model; Which model is right for the organization and/or project?; ADKAR; Six Change; Freeze Change; McKinsey 7S; Kotter's eight-step model for change; True stories from the frontline: success was planned; Chapter 5: Accountability; True stories from the frontline: accountabilityChapter 6: Planning; Organizational change plan; Communication plan; Planning tips and techniques; Chapter 7: Important roles; Roles and responsibilities; Governance; Chapter 8: Realizing the Benefits after the Fact; Chapter 9: Additional Guidance; Critical skills; Four areas for success; 1. Planning for organizational change; 2. Communicate about the project. Do it early. Do it often. Do it well.; 3. Engage the staff in the project; 4. Measure the current state, set goals, routinely measure progress, and publicize the outcomes.; References; Appendix 1: ITIL Consulting and Advanced Organizational Performance Techniques TMITIL consulting services:; ITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter
• Sommario/riassunto: In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. She examines ways to clear the many hurdles that can obstruct progress and investigates how to improve acceptance of change in the workplace.

Handbook of Optical Systems . Volume 4 Survey of Optical Instruments / / editors, Herbert Gross, Fritz Blechinger, Bertram Achtner

• Record Nr.: UNINA9910830410303321
• Pubbl/distr/stampa: Hoboken : , : John Wiley & Sons, Inc., , 2008
• ISBN: 3-527-69924-4
• Descrizione fisica: 1 online resource (xxviii, 1064 pages)
• Disciplina: 681.4
• Soggetti: Optical instruments; Optics
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Includes index.
• Nota di contenuto: Preface XIX Introduction XXI 46 Interferometry 1 46.1 Introduction 3 46.2 Basic Principles of Interference 4 46.3 Interferometers 44 46.4 Interferometer Designs 81 46.5 Detection Techniques and Algorithms 95 46.6 Calibration Techniques 120 46.7 Dynamic Range 140 46.8 Accuracy and Error Sources 148 46.9 Literature 175 47 Non-interferometric Wavefront Sensing 181 47.1 Introduction 183 47.2 Hartmann Shack Sensor 183 47.3 Hartmann Sensor 208 47.4 Phase Space Analyzer 219 47.5 Point Image Filtering Techniques 230 47.6 Other Wavefront Sensor Concepts 239 47.7 Point Spread Function Retrieval 249 47.8 Calculation of Wavefront and Zernike Coefficients 283 47.9 Literature 297 48 Radiometry 303 48.1 Introduction 304 48.2 Basic Principles of Radiometry 305 48.3 Monochromators 341 48.4 Spectrometers 402 48.5 Literature 427 49 Image Analysis 431 49.1 Introduction 432 49.2 Basic Principles of Image Analysis 432 49.3 Star Test, Slit Test 436 49.4 Test Targets, Visual Inspection 450 49.5 Distortion Metrology 452 49.6 Deflectometers 464 49.7 Pattern and Fringe Projectors 471 49.8 Literature 485 50 Distance and Angle Metrology 489 50.1 Introduction 490 50.2 Long-range Displacement Metrology 490 50.3 Short-range Displacement and Thickness Metrology 515 50.4 Angle and Tilt Metrology 524 50.5 Combined Distance and Angle Metrology 540 50.6 Optical Profile Metrology 548 50.7 Literature 555 51 Polarimetry 559 51.1 Introduction 560 51.2 Basic principles of Polarimetry 561 51.3 Polarizing Elements 572 51.4 ; Polarimeters 597 51.5 Calibration Techniques 633 51.6 Accuracy and Error Sources 635 51.7 Literature 641 52 Testing the Quality of Optical Materials 643 52.1 Specifications 644 52.2 Refractive Index 644 52.3 Transmittance 651 52.4 Inhomogeneity and Striae 655 52.5 Birefringence 664 52.6 Bubbles and Inclusions 673 52.7 Literature 677 53 Testing the Geometry of Optical Components 679 53.1 Specifications 680 53.2 Radius of Curvature 681 53.3 Central Thickness 689 53.4 Surface Form and Figure Irrigularities 694 53.5 Centering 760 53.6 Diameter and Chamfer 776 53.7 Literature 779 54 Testing Texture and Imperfections of Optical Surfaces 785 54.1 Specifications 786 54.2 Surface Texture 786 54.3 Surface Imperfections 823 54.4 Literature 836 55 Testing the Quality of Coatings 839 55.1 Introduction 840 55.2 Specifications 844 55.3 Model Simulation 847 55.4 Coating Metrology 858 55.5 Literature 878 56 System Testing 881 56.1 Introduction 883 56.2 Basic Parameters of Optical Systems 887 56.3 Measurement of Image Quality 912 56.4 Measurement of the Transfer Function 930 56.5 Miscellaneous System Properties 945 56.6 Literature 960 Index.
• Sommario/riassunto: Optical systems have a wide range of technical applications (e.g. viewing devices, lens systems) and uses in industrial manufacturing. And while the design of optical systems requires a high level of expertise, there is, to date, no resource available, which allows beginners to learn optical design.