E-services adoption : processes by firms in developing nations / / edited by Mohammed Quaddus, Arch G. Woodside ; contributors, Chun Kit Lok [and three others]

• Record Nr.: UNINA9910493682703321
• Pubbl/distr/stampa: Bingley, England : , : Emerald, , 2015; ©2015
• ISBN: 1-78560-708-1
• Edizione: [First edition.]
• Descrizione fisica: 1 online resource (475 p.)
• Collana: Advances in Business Marketing & Purchasing, , 1069-0964 ; ; Volume 23B
• Disciplina: 303.4833091724
• Soggetti: Information technology - Developing countries; Computer networks - Developing countries; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: Front Cover; E-Services Adoption: Processes by Firms in Developing Nations; Copyright page; List of Contributors; Acquiring Deep Knowledge of E-Services Adoption Processes in Developing Nations; 1. Conceptualization of Digital Divide and Its Impact on E-Government System Success; 2. Influencing Consumers to Use E-services in Indonesian Airline Companies; 3. Conclusion; Factors Influencing Consumers to Use e-services in Indonesian Airline Companies; 1. Introduction; 1.1. Background of Research; 1.1.1. Existing References; 1.1.2. Adoption and Use by Individuals or Organizations; 1.1.3. Call for Further Exploration1.2. Research Problem; 1.2.1. The Practices of E-services Worldwide; 1.2.2. The Practices of E-services in Indonesia; 1.3. Research Questions; 1.4. Research Objectives; 1.5. Significance of the Research; 1.6. Structure of the Study; 1.7. Summary; 2. Research Foundation: Literature Review; 2.1. Introduction; 2.2. Electronic Services (E-services); 2.2.1. Definition of E-services; 2.2.2. Characteristics and Types of E-services; 2.2.3. E-services, E-Business and E-Commerce; 2.2.4. Research in E-services; 2.3. E-services Adoption; 2.3.1. Consumers and Information Technology Acceptance2.4. ; Antecedent Factors of E-services Usage; 2.4.1. Effort Expectancy; 2.4.2. Social Influence; 2.4.3. Facilitating Conditions; 2.4.4. Privacy Concerns; 2.4.5. Trustworthiness; 2.4.6. Outcome Expectancy; 2.4.7. Motivation; 2.4.8. Intention-to-Use and Usage; 2.4.9. Moderating Effects of Demographics; 2.5. Preliminary Research Model Proposed for the Study; 2.5.1. The Preliminary Research Model of E-services Usage; 2.5.2. Definition of Terms Used in the Model; 2.6. Summary; 3. Research Method; 3.1. Introduction; 3.2. Research Paradigm; 3.3. Research Method3.4. Research Process; 3.4.1. Development of Preliminary Research Model; Literature Review; Initial Research Model Construction; 3.4.2. Qualitative Approach; Qualitative Field Study; Sample Selection; Data Collection; Qualitative Data Analysis; Model Refinement and Final Research Model; 3.4.3. Quantitative Approach; Hypotheses and Questionnaire Development; Pilot Study and Questionnaire Refinement; Sample Selection; Data Analysis; Conducting the Main Survey; Sample Selection; Data Collection; Data Analysis Using PLS; Interpretation of Findings; 3.5. Quantitative Data Analysis Using SEM3.5.1. Assessment of the Measurement Model; Item Reliability of the Questionnaire; Internal Consistency; Discriminant Validity; 3.5.2. Assessment of the Structural Model; Amount of Variance Explained; Path Coefficient and Statistical Significance; 3.6. Overview of the Research Procedures; 3.7. Summary; 4. Field Study Analysis and Final Research Model; 4.1. Introduction; 4.2. The Process of Field Study; 4.2.1. The Interview Guide Development; 4.2.2. Sample; 4.2.3. Data Collection; 4.2.4. Transcription Process; 4.3. Data Analysis via Content Analysis Approach
• Sommario/riassunto: Volume 23B includes two chapters covering problems and implementations of solutions in e-services adoption processes in developing nations. These are exciting and useful chapters for executives and researchers seeking knowledge and theory of how to influence e-service adoptions in developing nations!