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Record Nr. |
UNINA9910488712703321 |
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Autore |
Merkle Moritz |
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Titolo |
Humanoid service robots : customer expectations and customer responses / / Moritz Merkle |
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Pubbl/distr/stampa |
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Wiesbaden, Germany : , : Springer Gabler, , [2021] |
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©2021 |
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ISBN |
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Descrizione fisica |
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1 online resource (249 pages) |
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Collana |
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Neue Perspektiven der Marktorientierten Unternehmensführung |
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Disciplina |
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Soggetti |
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Androids |
Robotics - Human factors |
Human-robot interaction |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di contenuto |
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Intro -- Acknowledgments -- Summary -- Zusammenfassung -- Contents -- Abbreviations -- List of Figures -- List of Tables -- 1 Introduction -- 1.1 Managerial Relevance -- 1.2 Scientific Relevance -- 1.3 Goals and Research Questions -- 1.4 Structure -- 2 Conceptual Background -- 2.1 Basic Definitions -- 2.1.1 Robots -- 2.1.2 Services -- 2.1.3 Customer Expectations and Responses -- 2.2 Literature Review -- 2.2.1 Studies in the Field of Service Marketing -- 2.2.2 Studies in the Field of Human-Robot Interaction Literature -- 2.3 Theoretical Background -- 2.3.1 Theories from Information Systems and HRI Research -- 2.3.2 Theories from Psychology and Social Psychology -- 3 Method -- 3.1 Construct Measurement -- 3.1.1 Basics of Construct Measurement -- 3.1.2 Operationalization of Constructs -- 3.2 Data Analysis Methods -- 3.2.1 Analysis of Variance and Corresponding Post Hoc Tests -- 3.2.2 Multiple Regression Analysis -- 3.2.3 Polynomial Modeling and Surface Response Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 4.1 Introduction -- 4.2 Theoretical Background -- 4.2.1 Expectation Disconfirmation Theory -- 4.2.2 Role Theory -- 4.3 Qualitative Study on Social Robot Acceptance (Study I) -- 4.3.1 Semi-Structured Interviews -- 4.3.2 Sample and Analytical Strategy -- 4.3.3 Results -- 4.4 Testing |
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