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1. |
Record Nr. |
UNINA9910476799803321 |
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Titolo |
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell |
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Pubbl/distr/stampa |
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[Place of publication not identified] : , : Taylor & Francis, , 2006 |
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Descrizione fisica |
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1 online resource (xv, 205 pages) |
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Collana |
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Routledge studies in business organization and networks |
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Disciplina |
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Soggetti |
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Call centers |
Telecommunication |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di contenuto |
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Book Cover -- Half-Title -- Series-Title -- Title -- Copyright -- Contents -- List of Figures -- List of Tables -- Notes on Contributors -- Foreword -- Acknowledgements -- Abbreviations -- 1. Developments in the call centre sector: An overview -- 2. Offshoring call centres: The view from Wall Street -- 3. Work organisation and employee relations in Indian call centres -- 4. German call centers between service orientation and efficiency: 'The polyphony of telephony' -- 5. A national survey of Korean call centres -- 6. Skill and info-service work in Australian call centres -- 7. Gender, skills and careers in UK call centres 8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work -- 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece -- 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres -- Index. |
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Sommario/riassunto |
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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
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2. |
Record Nr. |
UNINA9910164053803321 |
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Autore |
Bazler Judith |
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Titolo |
Cases on STEAM education in practice / / Judith Bazler, Monmouth University, USA, Meta Van Sickle, College of Charleston [editors] |
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Pubbl/distr/stampa |
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Hershey, Pennsylvania : , : Information Science Reference, , [2017] |
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�2017 |
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ISBN |
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9781522523352 |
9781522523345 |
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Descrizione fisica |
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1 online resource (xxx, 375 pages) : illustrations (some color) |
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Collana |
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Advances in Educational Technologies and Instructional Design (AETID) Book Series, , 2326-8913 |
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Disciplina |
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Soggetti |
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Science - Study and teaching - Methodology |
Interdisciplinary approach in education |
Science and the arts |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Musing on unanswered questions / Meta Van Sickle, Merrie Koester -- Graphic novels and STEAM: strategies and texts for utilization in STEAM education / Alex Romagnoli -- High-quality trade books and content areas: planning accordingly for rich instruction / Carolyn A. Groff -- Getting to "know" STEAM / Merrie Koester -- Exploring simple machines with creative movement / William Paul Lindquist, Martha James-Hassan, Nathan C. Lindquist -- Theater as the STEAM engine for engaging those previously disengaged / Paul C. Jablon -- "Imagioneering" a new mission space / Kyle Seiverd -- Bee pollination / Kerry Carley Rizzuto, John Henning, Catherine Duckett -- Finding and using the ART in science lessons / Kevin D. Finson -- Tower design as a STEAM project / Judith A. Bazler -- Using air to move paper airplanes and balloon rockets: the great race / Letitia Graybill -- A mathematical approach to designing insulators / Kathryn E. Pedings-Behling -- Constructing a marshmallow catapult / Warren James DiBiase, Judith R. McDonald, Kellan Strong -- Engineering and art: putting the EA in STEAM / Sara B. Smith -- Using STEAM in marine science: incorporating graphic design into an existing STEM lesson / Callie (Van Koughnett) Dollahon -- Cases on STEAM education in practice: differentiated |
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instruction / Kathryn L. Servilio. |
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Sommario/riassunto |
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"Curriculums for STEM education programs have been successfully implemented into numerous school systems for many years. Recently, the integration of arts education into such programs has proven to be significantly beneficial to students, resulting in a new method of teaching including science, technology, engineering, art, and mathematics. [This book] is an essential research publication for the latest scholarly information on curriculum development, instructional design, and educational benefits of STEAM learning initiatives. Featuring coverage on a range of topics including fine arts, differentiated instruction, and student engagement, this book is ideally designed for academicians, researchers, and professionals seeking current research on the implementation of STEAM education"--Provided by publisher. |
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