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Record Nr. |
UNINA9910465618003321 |
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Autore |
Stephens Mitchell |
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Titolo |
Beyond news : the future of journalism / / Mitchell Stephens ; cover design, Lisa Hamm |
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Pubbl/distr/stampa |
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New York ; ; Chichester, England : , : Columbia University Press, , 2014 |
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©2014 |
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ISBN |
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Edizione |
[Pilot project,eBook available to selected US libraries only] |
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Descrizione fisica |
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1 online resource (265 p.) |
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Collana |
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Columbia Journalism Review Books |
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Disciplina |
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Soggetti |
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Journalism - History - 21st century |
Journalism - Technological innovations |
Online journalism |
Reporters and reporting |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Front matter -- Contents -- Introduction: Quality Journalism Reconsidered -- 1. "Principles, Opinions, Sentiments, And Affections" -- 2. "Yesterday's Doings in All Continents" -- 3. "Circulators of Intelligence Merely" -- 4. "Bye-Bye to the Old 'Who-What-When-Where' " -- 5. "Much as One May Try to Disappear from the Work" -- 6. "The World's Immeasurable Babblement" -- 7. "Shimmering Intellectual Scoops" -- Notes -- Acknowledgments -- Index |
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Sommario/riassunto |
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For a century and a half, journalists made a good business out of selling the latest news or selling ads next to that news. Now that news pours out of the Internet and our mobile devices-fast, abundant, and mostly free-that era is ending. Our best journalists, Mitchell Stephens argues, instead must offer original, challenging perspectives-not just slightly more thorough accounts of widely reported events. His book proposes a new standard: "wisdom journalism," an amalgam of the more rarified forms of reporting-exclusive, enterprising, investigative-and informed, insightful, interpretive, explanatory, even opinionated takes on current events.This book features an original, sometimes critical examination of contemporary journalism, both on- and offline, |
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and it finds inspiration for a more ambitious and effective understanding of journalism in examples from twenty-first-century articles and blogs, as well as in a selection of outstanding twentieth-century journalism and Benjamin Franklin's eighteenth-century writings. Most attempts to deal with journalism's current crisis emphasize technology. Stephens emphasizes mindsets and the need to rethink what journalism has been and might become. |
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2. |
Record Nr. |
UNINA9910765877103321 |
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Autore |
Connell Julia |
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Titolo |
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
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Pubbl/distr/stampa |
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Taylor & Francis, 2006 |
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New York : , : Routledge, , 2006 |
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ISBN |
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1-134-24881-4 |
1-134-24882-2 |
1-280-54899-1 |
9786610548996 |
0-203-00300-4 |
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Descrizione fisica |
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1 online resource (225 p.) |
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Collana |
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Routledge Studies in Business Organizations and Networks |
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Altri autori (Persone) |
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BurgessJohn (K. John) |
ConnellJulia <1956-> |
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Disciplina |
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Soggetti |
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Call centers |
Telecommunication |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call |
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centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres |
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
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Sommario/riassunto |
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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
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