Cover; Title page; Copyright page; Contents; Acknowledgments; Preface; Abbreviations and Acronyms; Part 1 - The Genesis of Alternative Dispute Resolution (ADR); Chapter One - The Concept of Dispute and Conflict Management; 1.0 Introduction; 1.1 Understanding Disputes and Conflicts; 1.1.1 Introduction; 1.1.2 The Dimension and Nature of Conflict; 1.1.3 Functions of Conflict; 1.1.4 Causes of Disputes and Conflicts; 1.1.5 Conflict Analysis; 1.1.6 Tools for Conflict Analysis; Chapter Two - The Concept of Alternative Dispute Resolution (ADR); 2.0 Introduction |