The trust crisis in healthcare [[electronic resource] ] : causes, consequences, and cures / / edited by David A. Shore

• Record Nr.: UNINA9910465204603321
• Pubbl/distr/stampa: Oxford ; ; New York, : Oxford University Press, 2007
• ISBN: 0-19-974817-9; 9786610564392; 1-280-56439-3
• Descrizione fisica: 1 online resource (236 p.)
• Altri autori (Persone): ShoreDavid A
• Disciplina: 362.10973
• Soggetti: Medical care - United States; Trust - United States; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: The (sorry) state of trust in the American healthcare enterprise / David A. Shore -- Why Americans don't trust the government and don't trust healthcare / Robert J. Blendon -- Skeptical patients: performance, social capital, and culture / Pippa Norris -- Building quality in the healthcare environment / Donald M. Berwick -- Medical errors and patient safety / Lucian L. Leape -- Assessing quality: today's data and a research agenda / Christine G. Williams -- Patients' trust in their doctors: are we losing ground? / Dana Gelb Safran -- Healthcare research: can patients trust physician scientists? / Greg Koski -- Medical education: teaching doctors to be trustworthy / Jordan J. Cohen -- Trustworthy information: medical journals and the Internet / George D. Lundberg -- Trustworthy information: the role of the media / Trudy Lieberman -- Confusion at the table: can we trust that our food is healthy? / Walter C. Willett -- Trust in vaccines / Marie C. McCormick -- Trust in the trenches: developing the patient-physician dyad in medical genetics / Susan P. Pauker -- Gaining competitive advantage in the healthcare marketplace by building trust / David A. Shore -- The changing relationship between health plans and their members / Charles M. Cutler -- Building trust in a healthcare system / Michael J. ; Dowling -- Building trust in the clinician's office and at the bedside / Richard Toran and Howard King -- Conclusion: trust in healthcare, trust in society / Marc J. Roberts.
• Sommario/riassunto: This is a comprehensive survey of the causes and consequences of declining trust in healthcare, and provides suggestions for its restoration. The authors identify the elements of trust in the environment of modern healthcare, and analyse the sources of mistrust in key areas of medicine.

Calvino / R.N. Carew Hunt ; versione italiana di Ida Prospero

• Record Nr.: UNISALENTO991002189689707536
• Autore: Hunt, Robert Nigel Carew
• Pubbl/distr/stampa: Bari : Laterza, 1939
• Descrizione fisica: XI, 340 p. ; 23 cm.
• Collana: Collezione storica
• Altri autori (Persone): Marchesini Gobetti, Ada
• Disciplina: 284.2092
• Soggetti: Calvino, Giovanni; Calvino, Giovanni
• Lingua di pubblicazione: Italiano
• Formato: Materiale a stampa
• Livello bibliografico: Monografia

Launching and leading change initiatives in health care organizations : managing successful projects / / David A. Shore

• Record Nr.: UNINA9910828123203321
• Pubbl/distr/stampa: San Francisco, California, : Joseey-Bass, 2014
• ISBN: 1-118-41892-1
• Edizione: [1st ed.]
• Descrizione fisica: 1 online resource (173 pages) : illustrations, tables
• Collana: Jossey-Bass Public Health
• Classificazione: 498.163; 498.14; W 84.1; 362.1068
• Disciplina: 362.1068
• Soggetti: Health services administration; Organizational innovation
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: Description based upon print version of record.; Includes index.
• Nota di contenuto: Part 1, Changing Health Care. Introduction: The Need for Change -- How Organizations Can Really Change -- A Better Approach -- From "Projects" to Change Events -- Criteria for an Initiative's Success -- Failure Rates -- Doing the Right Thing Right -- Appropriate Measures of Success -- Careful Management of Risk -- Planning: Seeds of Success and Failure -- A Time for Planning -- Learning from Failure -- Part 2, Select the Right Projects. Introduction:; Identifying and Creating the Right Initiatives -- Change Initiatives as Strategic Planning -- Where Good Project Ideas Originate -- Developing Project Concepts -- Smart growth -- Selecting, Prioritizing, and Monitoring Change Initiatives -- The Project and Portfolio Management Review Board -- Criteria for Project Selection; Prioritizing Projects -- Monitoring Projects -- Part 3, Choose the Right People. Introduction: How Important Are Decisions about People? -- What You Are Looking For -- Hard and Soft Skills -- Crucial Conversations -- Emotional Intelligence -- Trust; Assembling the Individuals for a Change Event -- "Dunbar's Number" for Change Teams -- The Right Mixtures of People -- Roles on the ; Team -- The Right Number of Projects -- The Project Management Human Capital Inventory -- Do People Make a Team? -- Converting Individuals into a Project Implementation Team -- On boarding a Group -- Beginning the On boarding Process: Day Zero -- The Next Step: Day One -- Decisions and Tracking -- Passion and Enthusiasm -- Alignment -- Trust -- The First Mile and Beyond.
• Sommario/riassunto: Implement change that fosters sustainable growth and better patient care Health care projects depend on astute management of change. But more than anything else, they depend on leaders who pay attention, who understand the importance of starting right, and who know how to launch projects that succeed. If leaders can increase the percentage of successful projects, patients, and practitioners everywhere will be better off and so will the organizations that depend on these projects for innovation.