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Record Nr. |
UNINA9910465182503321 |
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Titolo |
Conflict and crisis communication : principles and practices / / edited by Carol A. Ireland, Martin J. Fisher and Gregory M. Vecchi |
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Pubbl/distr/stampa |
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London ; ; New York, N.Y. : , : Routledge, , 2011 |
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ISBN |
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1-283-54751-1 |
9786613859969 |
1-136-82209-7 |
0-203-83040-7 |
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Descrizione fisica |
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1 online resource (236 p.) |
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Altri autori (Persone) |
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FisherMartin J |
IrelandCarol A |
VecchiGregory M |
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Disciplina |
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Soggetti |
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Conflict management |
Interpersonal communication |
Negotiation |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Cover; Conflict and Crisis communication principles and Practice; Copyright; Contents; List of Figures and Tables; List of Abbreviations; Notes on Contributors; Foreword; 1. Conflict and Crisis Negotiation: The Negotiated Resolution Model; 2. Negotiation: Principles and Theoretical Underpinnings; 3. Crisis Situations: Communications, Goals and Techniques; 4. Application of Mental Illness and Cognitive Impairment to the Critical Incident: Considerations and Implications; 5. Application of Personality Disorder to the Critical Incident: Considerations and Implications |
6. Ethical Considerations in a Conflict and Crisis Situation7. Expertise of the Negotiator in Conflict and Crisis Communication; 8. When the Management of the Critical Incident Goes Wrong: Pitfalls and Suggested Approaches; 9. Post-critical Incident: Considerations; 10. Held Against Their Will: Behaviour, Considerations and Implications for the Captive; |
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