Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / / Kwasi Sarkodie-Mensah, editor

• Record Nr.: UNINA9910464412803321
• Pubbl/distr/stampa: New York : , : Routledge, , 2013
• ISBN: 1-317-95180-8; 1-317-95181-6; 1-315-86347-2
• Descrizione fisica: 1 online resource (522 p.)
• Altri autori (Persone): Sarkodie-MensahKwasi
• Disciplina: 025.5
• Soggetti: Public services (Libraries); Libraries and community; Libraries - Public relations; Libraries - Security measures; Customer relations; Conflict management; Electronic books.
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: ". has been co-published simultaneously as The reference librarian, Numbers 75-76 2002."; First published by the Haworth Information Press, 2002.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Cover; Half Title; Title Page; Copyright Page; Table of Contents; Introduction; The Nature of the Problem: Definitions, Scope and Extent, Historical Perspectives, and Diverse Clientele; Problem Patrons: All Shapes and Sizes; Problem Patrons; Anger; Harassment of Staff; Crime; Destruction of Property; Unattended Children; Homelessness; Past vs. Current Problems; Conclusion; References; The Problem Patron: Is There One in Your Library?; Introduction; History of "Problem Patron"; Who is a Problem Patron?; Types of Problem Patrons; Problem Patrons of the 90s; Noisy Seniors; Technology-Created Problem PatronsPatrons' Problem Behavior; Eccentric Behavior; Non-Compliance with Library Rules; Harassment; Intentional Behavior; Problems Caused by Mental Illness; Conclusion; ; References; The "Problem Patron" Public Libraries Created; Introduction and Background; How the Young Adult Problem Patron has been Created; Developmental Misunderstandings and the "Ideal Patron" Syndrome; Dichotomized Service; Resistance to Library Use and Learning as a Social Process; Inadequate Assumptions About Adolescent Information-Seeking; Conclusion; References; Historical Perspectives on Problem Patrons from the British Public Library Sector, 1850-1919Problems of Enforcement; Theft, Damage and "Proper" Use; Female and Juvenile Patrons; Loafers and Gamblers; Conclusion; References; Difficult Library Patrons in Academe: It's All in the Eye of the Beholder; Introduction; How Well Do We Know Our Patrons?; Do We Unwittingly Create "Difficult" Patrons Through Our Failure to Appreciate Their Needs?; Do We Label Patrons as Difficult Because They do not Conform to Our View of How Information Research should be Conducted?; Responding to the Difficult Patron Requires an Attempt to Re-Conceptualize Our ServiceImplications for Staff; Conclusion: Responding to the Difficult Patron; References; The Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?; Introduction; Literature Review; Labeling the Academic Library User; Eliminating Sources of Conflict and Tension Between Faculty and Library Staff; Collection Development and Weeding; Circulation Matters; Reserves; Interlibrary Loan Issues; Reference Desk Issues; Purchasing of Electronic Resources; Course-Related Instruction; Faculty-Librarian RelationshipStudent-Librarian Working Relationship; Student Needs and Procrastination; Recommendations and Conclusion; References; Personal Safety in Library Buildings: Levels, Problems, and Solutions; The Problem: The Public Building as a (Potentially) Dangerous Place; Why Libraries?; Levels of Security; Level 1: Perfect Security; Level 2: Extremely Good Security; Level 3: Very Good Security; Level 4: Commendable (Pretty Good) Security; Level 5: So-So Security; Level 6: Token Security (Better than Nothing); Level 7: No Protection (Rotten Security); Security Measures; Solutions: A Workable Plan for Preventing Violence in Public Buildings
• Sommario/riassunto: This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.</br></br>Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem exami

Bodies, politics, and transformations : John Donne's Metempsychosis / / Siobhan Collins

• Record Nr.: UNINA9910967765803321
• Autore: Collins Siobhán
• Pubbl/distr/stampa: London ; ; New York : , : Routledge, , 2016
• ISBN: 1-317-17350-3; 1-315-56961-2; 1-317-17349-X; 1-299-39837-5; 1-4094-0636-9
• Descrizione fisica: 1 online resource (213 p.)
• Collana: Literary and Scientific Cultures of Early Modernity
• Disciplina: 821/.3
• Soggetti: Transmigration in literature
• Lingua di pubblicazione: Inglese
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Note generali: "First published 2013 by Ashgate Publishing"--t.p. verso.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Body / Word: Textual Materiality -- Thresholds: "porches and entries" -- Separation: Genesis and the Fall -- Memory: reading the self -- Liminality: Plant / Human -- Devoured bodies: birds and fishes -- Courting politics: vivarium of beasts.
• Sommario/riassunto: Siobhán Collins re-evaluates Metempsychosis as a high point of Donne's poetic canon, situating the poem's somatic representations of various species within the context of early modern intellectual discourses and notions of human identity. Contesting Metempsychosis' previous status as an anomaly within Donne's oeuvre, Collins details its thematic links with Donne's other work through its concern with the relationship between body and soul, and with processes of transformation: material and spiritual.