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Record Nr. |
UNINA9910464167903321 |
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Autore |
Andersen Bjørn |
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Titolo |
Business process improvement toolbox / / Bjørn Andersen |
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Pubbl/distr/stampa |
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Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 |
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ISBN |
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Edizione |
[Second edition.] |
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Descrizione fisica |
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1 online resource (312 p.) |
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Disciplina |
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Soggetti |
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Reengineering (Management) |
Benchmarking (Management) |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (pages 287-290) and index. |
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Nota di contenuto |
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Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process |
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