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Record Nr. |
UNINA9910463692503321 |
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Autore |
Raphael-Grimm Theresa |
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Titolo |
The art of communication in nursing and health care : an interdisciplinary approach / / Theresa Raphael-Grimm ; acquisitions editor, Margaret Zuccarini |
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Pubbl/distr/stampa |
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New York, New York : , : Springer Publishing Company, , 2015 |
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©2015 |
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ISBN |
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Descrizione fisica |
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1 online resource (202 p.) |
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Disciplina |
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Soggetti |
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Nurse and patient |
Communication in nursing |
Nursing - Study and teaching |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Cover; Title; Copyright; Contents; Preface; Share The Art of Communication in Nursing and Health Care: An Interdisciplinary Approach; Section I: Good Communication Skills: The Foundations; Chapter 1: Encounters; The Power of Positive Regard; Case; References; Chapter 2: Mindfulness; Mindfulness Described; Mindfulness and Health Care; Mindfulness and Information Processing; Clinical Example; Mindful Identification and Self-Correction; Domains of Mindfulness; Domains of Mind in Action; Health Care Example; The Mindfulness Process; Skill Application; Example: Electronic Medical Record Systems |
Distress ToleranceIn Summary; Review: Helpful Hints in the Practice of Mindfulness; References; Chapter 3: Empathy; Importance of Empathy in Patient Care; Empathy Defined; Clinical Example; Application of Mindfulness; Empathy and Mindfulness; References; Chapter 4: Listening; The Mindfulness of Listening; The Basics; Dual Awareness; Clinical Example; Reference; Chapter 5: Words; Therapeutic and Nontherapeutic Communication; Reference; Section II: Navigating Professional Communication Challenges; Chapter 6: Patients' Emotions; Fear; Grief; Sadness; Frustration; Anger; Hopelessness |
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Chapter 7: TimeChapter 8: Boundaries; Clinical Example 1; Clinical Example 2; Mindfulness; Clinical Example 3; Chapter 9: Biases; Clinical Example; References; Chapter 10: Clinician Emotions; Section III: Everyday Manners in Difficult Clinical Situations; Chapter 11: Mistakes and Apologies; References; Chapter 12: Hope and Bad News; Reference; Chapter 13: Grief; Chapter 14: Expressing Condolences; References; Chapter 15: Disgust; Section IV: Effective Approaches in Challenging Populations; Chapter 16: Difficult Encounters; Clinical Example; Chapter 17: Somatic Complaints; Clinical Example |
Chapter 18: Clinician ConflictChapter 19: Substance Abuse; Clinical Example; Clinical Scenario; Practice Considerations; Questions; Section V: Afterword; Chapter 20: Cultivating Mindfulness; Measuring Mindfulness; Mindful Activities and Practices; References; Index |
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Sommario/riassunto |
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A handy guide to tackling difficult patient and professional interactions with confidence and compassion. In this age of increasing reliance on technology, it is essential that the fundamentals of compassionate care and good communication remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to navigate a wide variety of difficult patient and professional interactions. The book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and s |
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