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1. |
Record Nr. |
UNINA9910462996003321 |
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Autore |
Moore Mark Harrison |
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Titolo |
Recognizing public value [[electronic resource] /] / Mark H. Moore |
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Pubbl/distr/stampa |
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Cambridge, Mass., : Harvard University Press, c2013 |
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ISBN |
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0-674-07137-9 |
0-674-06782-7 |
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Descrizione fisica |
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1 online resource (xiii, 473 pages ) : illustrations |
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Disciplina |
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Soggetti |
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Public administration - Moral and ethical aspects - United States |
Government executives - Professional ethics - United States |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Frontmatter -- Contents -- Figures and Tables -- Introduction -- 1 William Bratton and the New York City Police Department -- 2 Mayor Anthony Williams and the D.C. Government -- 3 John James and the Minnesota Department of Revenue -- 4 Jeannette Tamayo, Toby Herr, and Project Chance -- 5 Diana Gale and the Seattle Solid Waste Utility -- 6 Duncan Wyse, Jeff Tryens, and the Progress Board -- 7 Harry Spence and the Massachusetts Department of Social Services -- Conclusion -- Appendix -- Notes -- Acknowledgments -- Index |
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Sommario/riassunto |
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Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively |
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defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James. |
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2. |
Record Nr. |
UNISA996395220303316 |
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Autore |
Fitzgerald R (Robert) |
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Titolo |
Farther additions to a small treatise called Salt-water sweetned [[electronic resource] ] : shewing the great advantages both by sea and land of sea-water made fresh : together with the Honourable Mr. Boyle's letter and the approbation of the Colledge of Physicians of the wholesomeness of this water |
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Pubbl/distr/stampa |
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London, : Printed by John Harefinch ..., 1684 |
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Edizione |
[The ninth edition, Octob. 13.] |
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Descrizione fisica |
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Altri autori (Persone) |
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BoyleRobert <1627-1691.> |
FitzgeraldR (Robert) |
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Soggetti |
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Seawater - Distillation |
Saline water conversion |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Written by Robert Fitzgerald. Cf. BM. |
Reproduction of original in Bodleian Library. |
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Sommario/riassunto |
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3. |
Record Nr. |
UNISA996390153703316 |
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Autore |
Peachi John <fl. 1683.> |
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Titolo |
Some observations made upon the blatta Bizantina [[electronic resource] ] : shewing its admirable virtues in curing astmahs [sic] and shortness of breath / / written by a doctor of physick in the countrey to Dr. Heverell at London |
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Pubbl/distr/stampa |
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Descrizione fisica |
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Altri autori (Persone) |
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Soggetti |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Attributed also to John Pechey--NUC pre-1956 imprints. |
Reproduction of original in the British Library. |
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Sommario/riassunto |
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