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Record Nr. |
UNINA9910462965603321 |
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Autore |
Benson Neil |
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Titolo |
Microsoft Dynamics CRM 2011 customization & configuration (MB2-866) certification guide [[electronic resource] ] : a practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam / / Neil Benson |
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Pubbl/distr/stampa |
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Birminghan, UK, : Packt Pub., 2012 |
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ISBN |
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1-283-96095-8 |
1-84968-581-9 |
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Descrizione fisica |
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1 online resource (306 p.) |
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Collana |
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Professional expertise distilled |
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Disciplina |
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Soggetti |
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Customer relations - Management - Data processing |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di contenuto |
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Cover; Copyright; Credits; About the Author; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1: Overview of Microsoft Dynamics CRM 2011; Architecture of Microsoft Dynamics CRM 2011; Multi-tier architecture; Presentation tier; Application tier; Data tier; Supported and unsupported customization; Supported customizations; Unsupported customizations; Deployment options; On-premise deployment; Partner-hosted deployment; Online deployment; Deployment differences; Using an implementation methodology; Microsoft Dynamics Sure Step; Customization security roles; Summary |
Chapter 2: Configuring the System SettingsConfiguring the system settings; How to configure the system settings; General; Calendar; Formats; Auditing; E-mail; Marketing; Customization; Outlook; Reporting; Goals; Understanding CRM for Outlook settings; CRM for Outlook settings; CRM System Settings; CRM for Outlook Personal Options; Exportable settings; System settings exported in a solution; System settings not exported in a solution; Additional settings exported in a solution; Auto-numbering; Relationship Roles; ISV Config; Summary; Test your knowledge |
Chapter 3: Configuring the Organization StructureThe organization |
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