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Record Nr. |
UNINA9910462306103321 |
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Autore |
Lerbinger Otto |
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Titolo |
The crisis manager : facing disasters, conflicts, and failures / / Otto Lerbinger |
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Pubbl/distr/stampa |
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New York : , : Routledge, , 2012 |
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ISBN |
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0-415-89228-7 |
1-280-68710-X |
9786613664044 |
0-203-22213-X |
1-136-59415-9 |
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Edizione |
[2nd ed.] |
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Descrizione fisica |
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1 online resource (396 p.) |
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Collana |
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Routledge communication series |
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Disciplina |
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Soggetti |
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Conflict management |
Crisis management |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Rev. ed. of: The crisis manager : facing risk and responsibility. 1997. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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1. Understanding crises -- 2. Risk management : preparing for the worst -- 3. Crisis communication -- 4. Image restoration strategies in crisis communication -- 5. Natural crises -- 6. Biological crises -- 7. Technological crises -- 8. Confrontation crises -- 9. Crises of malevolence -- 10. Crises of mismanagement -- 11. Crises of skewed management values -- 12. Crises of deception -- 13. Crises of management misconduct -- 14. Learning from crises. |
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