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1. |
Record Nr. |
UNINA9910461795403321 |
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Autore |
Pallotta Dan |
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Titolo |
Charity case [[electronic resource] ] : how the nonprofit community can stand up for itself and really change the world / / Dan Pallotta |
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Pubbl/distr/stampa |
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San Francisco, : Jossey-Bass, c2012 |
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ISBN |
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1-118-23768-4 |
1-282-24190-7 |
9786613813022 |
1-118-22448-5 |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (254 p.) |
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Disciplina |
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Soggetti |
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Charity organization |
Nonprofit organizations |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Charity Case; Contents; Preface; Special Note; 1: And You Thought Public Perception of Congress Was Bad; A History of Suspicion; A Circular Mess; How I Got Here; A New Industry; A Discriminatory Rule Book; The Question We Have to Stop Asking; If It's Such a Bad Question, Why Do We Keep Asking It?; People in the Humanitarian Sector Crave a New Direction; We Need a National Leadership Movement; Announcing the Charity Defense Council; 2: Build an Anti-Defamation League for Charity; Voiceless; Double Standards; These Distortions Abound; Other Communities Stand Up for Themselves; Next Steps |
3: Create a "Got Milk?" Campaign for Charity The Nature of Zero; "The Incredible, Edible Egg"; "Pork, the Other White Meat"; Do You Own an Oil Company?; "Got Milk?"; "It's Too Expensive!"; Imagine; What About Social Media? Are They All They're Cracked Up to Be?; In Summary: What We Need to Build; In Conclusion; 4: Build a Legal Defense Fund for Charity; Unintended Consequences; More Bad Policy Cloaked in Good Rhetoric; Pro Bono Is Not an Ultimate Solution; Los Angeles, a Case Study; Other Examples of Bad Public Policy Abound; Next Steps; In Conclusion |
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5: Enact a National Civil Rights Act for Charity and Social Enterprise Create a Corporate Structure for For-Profit Foundations; Use the Corporate Structure to Create For-Profit Charities; Change IRS Regulations to Define Fundraising as Having a Charitable Purpose; Fund an iTunes for Charity; Visions from Visionaries; Where We Go from Here; 6: Organize Ourselves; 1 Become a Member; 2 Donate; 3 Start a Local "Nonprofits Anonymous" Discussion Group; 4 Hold an Introductory Office Meeting at Your Organization's Offices, and Commit to Bringing in at Least Five New Members |
5 Sign On to Our Rapid Response Media Team 6 Sign On to Our Rapid Response Public Policy Team; 7 Sign On to Our One-Thing-a-Day List; 8 Submit Stories for Our Research Project on the Negative Effects of Lack of Investment in Overhead; 9 Help Us Recruit Great "I'm Overhead" Stories; 10 Organize Regional Seminars for Board Members; 11 Organize Regional Seminars for Major Donors; 12 Sponsor an All-Staff Presentation at Your Organization; 13 Ask Your State Legislator to Come to a Regional Meeting, and Get Her to Say Yes; 14 Work with Local Media to Get Ad Space Donated |
15 Reach Out to Five Charities and Ask If They've Heard About This Effort 16 Wear the "I'm Overhead" Shirt, Post the Bumper Sticker, Put up the Poster at Your Office, Fly the Flag in Your Reception Area, and Share the Ideas in This Book with Others; 17 Be Creative; We Haven't Thought of Everything Here; 7: You Cannot Stop the Spring; Deadlines Make All the Difference; Let's Think Huge; Notes; Thank You; About the Author; Index |
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Sommario/riassunto |
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A blueprint for a national leadership movement to transform the way the public thinks about giving Virtually everything our society has been taught about charity is backwards. We deny the social sector the ability to grow because of our short-sighted demand that it send every short-term dollar into direct services. Yet if the sector cannot grow, it can never match the scale of our great social problems. In the face of this dilemma, the sector has remained silent, defenseless, and disorganized. In Charity Case, Pallotta proposes a visionary solution: a Charity Defense Council |
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2. |
Record Nr. |
UNINA9910494743403321 |
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Autore |
Grant Thomas D. <1969-> |
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Titolo |
International law and the post-Soviet space . I Essays on Chechnya and the Baltic States / / Thomas D. Grant ; with a foreword by Stephen M. Schwebel |
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Pubbl/distr/stampa |
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Stuttgart, Germany : , : ibidem-Verlag, , [2019] |
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©2019 |
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ISBN |
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Descrizione fisica |
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1 online resource (453 pages) |
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Collana |
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Soviet and post-Soviet politics and society ; ; 199 |
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Disciplina |
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Soggetti |
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International law - Russia (Federation) |
International law - Former Soviet republics |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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3. |
Record Nr. |
UNINA9910298557203321 |
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Titolo |
Managing Consumer Services : Factory or Theater? / / edited by Enzo Baglieri, Uday Karmarkar |
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Pubbl/distr/stampa |
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Cham : , : Springer International Publishing : , : Imprint : Springer, , 2014 |
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ISBN |
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Edizione |
[1st ed. 2014.] |
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Descrizione fisica |
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1 online resource (286 p.) |
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Disciplina |
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Soggetti |
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Service industries |
Sales management |
Production management |
Information technology |
Business—Data processing |
Services |
Sales/Distribution |
Operations Management |
IT in Business |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references at the end of each chapters. |
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Nota di contenuto |
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The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study -- 5. Striking the right balance: how to design, implement and operationalize Customer Experience Management programs -- 6. The design of consumer experiences: managerial approaches for service companies.- 7. Customer experience and service design -- 8. Transitioning to value co-development -- 9. From service experiences to augmented service journeys: digital |
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technology and networks in consumer services.- 10. Rethinking and improving the healthcare service through interactive web technologies -- 11. Innovation in services – the case of floury – a diagnostic medical center -- 12. Factory or theatre? Towards the convergence -- The future of consumer services: factory and theatre -- Biographical notes. |
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Sommario/riassunto |
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This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services. |
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