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Record Nr. |
UNINA9910460878403321 |
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Autore |
Tompkins Phillip K. |
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Titolo |
Managing risk and complexity through open communication and teamwork / / Phillip K. Tompkins |
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Pubbl/distr/stampa |
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West Lafayette, Indiana : , : Purdue University Press, , 2015 |
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©2015 |
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ISBN |
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Descrizione fisica |
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1 online resource (291 p.) |
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Disciplina |
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Soggetti |
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Communication in management |
Teams in the workplace - Management |
Risk management |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Introduction -- Concertive control in organizations -- A call from the moon : exemplary communication practices at nasa's marshall space flight center -- Studies of open communication and teamwork -- Operating as a team and checklists : reducing complexity and risks in health care -- Fighting fires with smart risks -- Challenger, columbia, and risk communication -- Responses to apollo, challenger, columbia: the decline of the space program -- Our homeless neighbors : "at risk" and "risky" to the domiciled -- Interorganizational risk communication : the aviation safety reporting system, stop, and safe tell -- The age of participation -- Conclusion -- Acknowledgments -- Notes -- Glossary -- Index. |
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Sommario/riassunto |
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Along with increased complexities in work and life in general in the twenty-first century come new and dangerous risks to workers, customers, and the general public. Drawing on decades of experience as a researcher and consultant for a range of organizations and individuals in high-risk domains, the author of this book presents a powerful theory of open communication and teamwork. This unites a range of communication practices and principles that have proven to combat risk and complexity in organizations.The book initially focuses |
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