1.

Record Nr.

UNINA9910460267403321

Titolo

Business engagement in building healthy communities : workshop summary / / Theresa Wizemann, rapporteur

Pubbl/distr/stampa

Washington, District of Columbia : , : The National Academies Press, , 2015

©2015

ISBN

0-309-31667-7

Descrizione fisica

1 online resource (100 p.)

Disciplina

362.12

Soggetti

Community health services - United States

Electronic books.

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di bibliografia

Includes bibliographical references.

Nota di contenuto

Front Matter; Reviewers; Contents; Boxes and Figures; Abbreviations and Acronyms; 1 Introduction; 2 Lessons from the Blue Zones®; 3 Why Should Businesses Engage in Population Health Improvement?; 4 The Impact of Business on Population Health; 5 Community/Population Health as an Intentional Business Strategy; 6 Stimulating and Supporting Business Engagement in Health Improvement; 7 Reflections on the Day; Appendix A: References; Appendix B: Workshop Agenda; Appendix C: Biographical Sketches of Workshop Speakers



2.

Record Nr.

UNINA9910450079103321

Titolo

Service quality [[electronic resource] ] : crossing boundaries / / guest editor, Steve Tax

Pubbl/distr/stampa

Bradford, England, : Emerald Group Publishing, c2003

ISBN

1-280-51182-6

9786610511822

1-84544-560-0

Descrizione fisica

1 online resource (80 p.)

Collana

Managing service quality ; ; v.13, no. 2

Altri autori (Persone)

TaxSteve

Disciplina

658.8/12

Soggetti

Quality control

Service industries - Management

Electronic books.

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di contenuto

Contents; Abstracts & keywords; Guest editorial; Emotional intelligence; Communicating a quality position in service delivery; To fade or not to fade?; Calculating the value of customers' referrals; Understanding the service profit chain in Latin America; Quality in the work environment; Creating strategies for managing evolving customer service;

Sommario/riassunto

The 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business at the University of Victoria had as its core theme Service Quality: Crossing Boundaries.This theme was chosen for the following reasons:. This edition of the conference reflected for the first time in QUIS's rich history that the conference was held outside of its US and Swedish roots.