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Record Nr. |
UNINA9910459507003321 |
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Titolo |
The handbook for working with difficult groups [[electronic resource] ] : how they are difficult, why they are difficult and what you can do about it / / Sandy Schuman, editor |
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Pubbl/distr/stampa |
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San Francisco, : Jossey-Bass, c2010 |
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ISBN |
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0-470-59412-8 |
1-282-54926-X |
9786612549267 |
0-470-59411-X |
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Edizione |
[1st ed.] |
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Descrizione fisica |
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1 online resource (480 p.) |
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Collana |
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The Jossey-Bass business & management series |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Conflict management |
Interpersonal relations |
Interpersonal conflict |
Teams in the workplace |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It; Contents; Preface; About the Contributors; Introduction: Working with Difficult Groups: A Conceptual Framework; Chapter One: Keeping Difficult Situations from Becoming Difficult Groups; Chapter Two: Building an External Focus: Avoiding the Difficulties on an In-grown Team; Chapter Three: The Downside of Communication: Complaining Cycles in Group Discussions; Chapter Four: Facilitating Multicultural Groups |
Chapter Five: Interpersonally Hostile Work Groups: Precipitating Factors and Solutions Chapter Six: Diversity by Design: Creating Cognitive Conflict to Enhance Group Performance; Chapter Seven: Facilitating Inclusion: Study Circles on Diversity and Student Achievement; Chapter Eight: Overcoming Sources of Irrationality That Complicate Working in Decision-Making Groups; Chapter Nine: Working Without Rules: A Team |
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in Need of a Different Picture; Chapter Ten: Interaction Archetypes: Keys to Group Difficulty and Productivity; Chapter Eleven: Virtual Teams: Difficult in All Dimensions |
Chapter Twelve: Politics of the Arts: Challenges in Working with Nonprofit Boards Chapter Thirteen: Competitive Group Interactions: Why They Exist and How to Overcome Them; Chapter Fourteen: Active Facilitation: How to Help Groups Break Through ''Mutual Stalemate''; Chapter Fifteen: Mediating History, Making Peace: Dealing with the ''Messy'' Stuff in the Conciliation Process; Chapter Sixteen: Deep Democracy: Multidimensional Process-Oriented Leadership; Chapter Seventeen: Authentic Relationships and Collective Psychological Capital |
Chapter Eighteen: How Leaders Can Make Diverse Groups Less Difficult: The Role of Attitudes and Perceptions of Diversity Chapter Nineteen: The Hero's Journey: Helping Inflexible Groups-and Inflexible Facilitators-Get Unstuck; Chapter Twenty: Difficult Groups or Difficult Facilitators? Three Steps Facilitators Can Take to Make Sure They Are Not the Problem; Key Terms; References; Name Index; Subject Index |
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Sommario/riassunto |
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Praise for The Handbook for Working with Difficult Groups ""Beginning with a conceptual framework useful to understand effective group functioning, The Handbook for Working with Difficult Groups continues with twenty chapters, each describing a common challenge a facilitator can face, examining the research available to understand the difficulty, and then offering pragmatic interventions a facilitator can use to deal with this challenge. A must-read for any group facilitator.""-David Straus, founder, Interaction Associates ""If you're looking for ways to make your team more producti |
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